Title:  Senior Manager, Business Payments & GTB Operations

Requisition ID: 252285 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Business Payments & GTB Operations plays a critical role in supporting the success of Global Transaction Banking Operations by leading initiatives that strengthen operational effectiveness, risk management, and client experience across global payments services. This role works closely with cross functional partners to diagnose, design, and implement improvements that enhance control environments, mitigate risk, and drive sustainable efficiencies.

Is this role right for you? In this role you will:

• Champion a customer focused culture that deepens client relationships and leverages broader Bank relationships, systems, and knowledge.
• Lead end to end diagnostic, design, and implementation activities by partnering with cross functional teams across operations, technology, risk, and product.
• Document product flows, identifying high risk areas, manual touchpoints, and opportunities for automation and control enhancement.
• Assess the effectiveness of controls supporting key operational processes and recommend enhancements aligned with the Bank’s risk appetite.
• Contribute to the development of opportunity assessments, including tactical and strategic plans that support operational excellence and risk mitigation.
• Design and implement process, documentation, and communication improvements that reduce operational risk and improve efficiency.
• Proactively identify gaps across process, people, and technology, providing well considered recommendations through a continuous improvement mindset.
• Develop and execute strategies that enable operations to adapt to evolving regulatory, business, and risk requirements.
• Actively promote effective and efficient operations in alignment with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, while ensuring strong day to day controls across operational, compliance, AML/ATF, sanctions, and conduct risk.
• Foster a high performance and inclusive work environment that supports collaboration, accountability, and continuous learning.

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:   

• Full Spanish fluency is an asset
• An undergraduate degree in business, technology, or a related discipline (BCom, BSc); an MBA is considered an asset
• 5–10 years of experience in the financial services industry, with a strong background in complex operational initiatives, process re engineering, change management, and technology enabled transformation.
• Expert knowledge of project management and process improvement methodologies.
• Proven ability to work effectively across cross functional teams and manage competing priorities in a fast paced environment.
• Strong analytical skills with the ability to assess complex processes, identify risk, and develop practical solutions.
• Excellent communication skills, with the ability to influence and collaborate with stakeholders at multiple levels and geographies.
• A strong understanding of operational risk, compliance expectations, and the importance of governance and controls within financial services operations.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.