Title:  Senior Manager, Business Banking Operations Optimization-Onboarding & Servicing (Bilingual Spanish)

Requisition ID: 221881

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Business Banking Operations Optimization – Onboarding & Servicing, supports the design, implementation, and sustainment of a standardized Client Onboarding and Servicing operating model for Business Banking Operations in International Banking. Working closely with Business Lines, Global Banking and Markets, Global Transaction Banking Operations, Compliance and the Countries, contributes to the strategic alignment, standardization and regionalization of the Target Operating Model.  The role has significant influence over the improvement in our client experience and our ability to support the growth of primary banking client relationships. 

Is this role right for you? In this role you will:

• Champions a client focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. 
• Ensures standardized, client centric, efficient and scalable Client Onboarding & Servicing operating model, processes and standards are in place to enable our business partners’ success and deliver a superior client experience.  
• Interacts & collaborates with multiple Business Partners, Local Delivery Managers, International Business Lines, Global Transaction Banking Operations, local product teams, International Operations.  and other IB Departments delivering expert advice and innovative solutions that contribute to the achievement of the bank’s goals. 
• Coordinates various strategic initiatives across International Operations’ footprint including planning, execution, communications & change management with focus on Onboarding – Ready to Transact and Servicing initiatives 
• Works independently and as part of a cross-functional global team, refining and prioritizing process optimization and standardization initiatives that contribute to an enhanced client experience   
• Responsible for the documentation, design, implementation, and sustainment of a standardized target service and operating model for Business Banking Operations, which provide service and support to all clients in International Banking. 
• Partners with IB groups and local teams for continuous improvement of the model (structure, processes & technology) to maximize performance and enable sharing of best practices.  
• Liaises with Transformation and IT Teams on the development of business requirements for technology enhancements in partnership with IB Business Line and Country management. 
• Establish Key Performance Indicators (KPI’s) and/or other metrics to assure proper oversight of our local operations units.  

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have: 

• University Degree in business, engineering, technology or related field 
• Minimum 5+ years of banking industry experience
• Excellent knowledge of Corporate & Commercial Banking Lending products, credit policies, operational processes, and related systems
• Excellent written, verbal and presentation skills in English and Spanish.
• Thorough knowledge of the International Bank’s products and legacy systems.
• Strong project management skills with excellent track record managing projects of higher complexity
• Working knowledge of related regulatory requirements including OHS, KYC, AML, Anti-Terrorist Financing Policies, Compliance Control & Operational Risk Self-Assessments, Business Continuity Plan, FCAC, and Privacy legislation and procedures.
• Ability to work flexibly and prioritize in a fast-paced and deadline-driven environment.
• Expert level interpersonal, cross-cultural communication skills and strategic influencing

What’s in it for you?

• Lead strategic projects with a significant impact on business line growth. 
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience 
• Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services. 
• Perfect for problem solvers who love to scenario plan and work with a wide-ranging number of business partners and geographies. 
• Get a great overview of how the Bank operates by joining the Global Operations team in a role that has widespread impact across all major business lines and functions. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.