Title:  Senior Manager, Advisor Relationship Management & Business Development (Toronto, ON)

Requisition ID: 246212

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Senior Manager, Advisor Relationship Management & Business Development - Retail Deposits & Investments (Toronto, ON)

Reporting to the Vice President Retail Deposits, contribute to the overall success of Advisor Deposit Services within Retail Deposits and Investments in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

The Senior Manager, Business Development & Advisor Outreach is a key member of Scotia Advisor Deposit Services (ADS) team, contributing to the overall growth of Investment Savings Account (“ISA”) and Guaranteed Investment Certificate (“GIC”) deposit products through a focus on relationship management, business development and providing direction & support to the Business Development Specialist outbound calling activities.

The Senior Manager is a key driver of growth in volume and deposit market share and contributes to the profitability of the unit. The incumbent is also responsible, through objectives, for the ongoing maintenance of the ISA and GIC deposit base.

Is this role right for you? In this role, you will: 

• Inside sales function championing a customer focused culture to deepen client/broker/dealer/advisor relationships by leveraging broader Bank relationships and strong knowledge of the institution, products and markets.
• Contribute to the identification, development and servicing of existing and potential relationships by:
  • Proactively work with existing and new Brokers, Dealers, Advisors, and COI’s to generate sales results.
  • Contribute to the growth and profitability targets by increasing new dealer/advisor relationships.
  • Maintaining an active internal and external calling program to identify and develop new deposit relationships and ensure partners have a full and complete understanding of the full ADS product offering
  • Maintaining a working relationship with the Dynamic call centre to provide an ongoing product education program and service support for questions that may arise on a daily basis, including initiating various outbound calling programs in conjunction with the call centre management team.
  • Gather and analyze calling statistics to determine where market opportunities may exist.
  • Prepare/provide input (as appropriate) to ADS sales and marketing material.
  • Ensuring adherence to the terms and conditions of the Service Agreements between ADS and its partners.
  • Assist by providing market intelligence, with the development of new/enhanced products/ related policies and procedures and communication to internal and external partners
  • Address client service issues where applicable.
  • Maintain a high profile, by building and maintaining relationships with key industry centers of influence.
  • Ensure the provision of excellent support and expertise to all internal and external business partners and clients.
  • Assist with the creation of product presentations and documents targeting internal audiences and senior executives.
  • Ensuring all internal/external users (sales staff, support units and clients) are provided with up-to-date information through circulars, sales aids, manuals, and informational/training sessions  .

• Support the Vice President Retail Deposits, with the development and implementation of a sales and marketing strategy by:
  • Developing a sales and marketing plan incorporating planned initiatives, and a longer-term (1-2 year) vision for the delivery of deposit products and programs.
  • Develop and maintain an understanding of ADS’s market share and market potential for ISA and GIC products at key advisors/dealers by gathering market intelligence.
  • Develop and maintain an understanding of the competitive landscape, competitor products and delivery channels.
  • Providing input and contributing to identification, conceptualization, evaluation, development and implementation of other ADS strategic initiatives (e.g. new market and business growth opportunities, new products/programs, new sales management and channel strategies).
  • Providing input into the establishment of pricing strategies for ADS products.
  • Develop and execute sales action plans to generate results for the department.
  • Author various reports including weekly; monthly and annual activities and trends.
  • Contribute to ensuring that operational and systems problems impacting customer delivery and satisfaction are identified and solutions implemented by the appropriate department
  • Contribute to the content and management of the ADS website.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champion a high performance environment and contributes to an inclusive work environment. 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: 

• Post-secondary education focused in business, marketing, sales; MBA preferred, CFA considered an asset

• 5+ years of relevant work experience, preferably in sales or wealth management focused roles

• Strong understanding of the Wealth business, including IIROC and MFDA channels

• Strong sales experience with effective communication and relationship management skills

• Solid understanding of outside market and competitive products

• Excellent analytical and market research skills

What's in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• A competitive compensation and benefits package.
• An organization committed to making a difference in our communities– for you and our clients.
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• You’ll receive clear, transparent criteria to progress in your career.

Working Conditions

• This role is located at our downtown Toronto, ON, Canada office. Work in a standard office-based environment; non-standard hours may be required to meet business objectives. Moderate travel domestically.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.