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Title:  Senior Instructional Designer, Commercial Banking (12 month Contract)




Requisition ID: 97199

Join the Global Community of Scotiabankers to help customers become better off.


Senior Instructional Designer, Business Transformation (12 Month Contract) - 97199


As part of the Business Transformation team, the Senior Instructional Designer will join an energetic and collaborative Change team where they will focus on designing and delivering creative and engaging learning solutions that build and sustain knowledge in Canadian Business Banking’s front-line employees use of Salesforce Lightning. With focus on digital and virtual solutions as well as Instructor Led Training (ILT), we’re looking for someone who is as passionate about the possibilities as we are.


The job roles and types of learning you will be supporting are diverse and often complex. We can guarantee that you will never have the same day twice! For example, you may be consulting with business stakeholders and making training recommendations to support the product rollout, and the next day working on performance support resources to support product knowledge, or process training. Our primary goal is to ensure that our field team, including Relationship Managers (RMs), Group leads (GLs), and Management have what they need to deliver excellence in sales and customer service.



Leading, designing and developing learning and performance solutions by:

    • Designing, developing and delivering customized and engaging blended learning solutions using a variety of modalities and technologies like eLearning, Instructor-led Training (ILT), Virtual Instructor-led Training (VILT), Social Learning, Informal, Mobile Learning, Interval and Simulation Training) Creating learning and performance solutions in an effort to support systems, products, sales & service new hire training and new skills training to meet the learning needs of RMs, GLs, and Managers, and ensure an effective mix of functional and behavioural training.
    • Implementing curriculum and design principles and standards that ensure consistency, flexibility and sustainability of learning materials.
    • Ensuring alignment to adult learning principles and instructional design best practices, and supporting the development of this expertise within the team
    • Ensuring each solution designed has a sustainment and measurement component


Act as a Learning & Performance Consultant for the Business Transformation team by:

  • Assessing learning needs and making recommendations to support the Salesforce Lightning Project initiatives, including the New Hire Curriculum, and Strategic Initiatives.
  • Using 70-20-10 as a guide, diagnosing performance issues and recommending appropriate solutions, whether the solution contains a learning component or not.
  • Defining project scope, analyzing expectations of target audiences, conducting needs assessments and determining learning objectives.
  • Defining performance outcomes for RM, GL, CSA, and other roles, aligned to business transformation and skill specialization
  • Advising business partners of capabilities and limitations of various delivery methods from a learning and performance consulting perspective.
  • Maintaining a strong level of knowledge and understanding of the needs of the business (short and long-term objectives and goals) and aligning learning and performance solutions to meet/exceed these needs.
  • Liaising with Subject Matter Experts throughout the design and development process for content validation.
  • Building, expanding and maintaining relationships and networks with internal training professionals and external networks to continually improve upon the effectiveness of training.


Support curriculum maintenance strategy by:

  • Reviewing, revising and curating existing learning content, and working with appropriate areas to ensure that all materials continuously meet business line, industry and regulatory standards Delivering learning content in a format that is aligned with the maintenance strategy
  • Making content curation design recommendations that will support the design and delivery approach and a simplified maintenance process across CCC Learning


Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.


Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.


Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.


Functional Competencies:

  • Demonstrated knowledge, understanding and experience in performance consulting practices and instructional design using ADDIE model; experience with leading change management initiatives
  • Demonstrated experience independently designing and developing creative and engaging blended learning solutions (eLearning, ILT, VILT, social, mobile, interval) that meet learning and business needs from the analysis phase to implementation and sustainment for a variety of programs including on boarding, service, systems, products, sales, coaching and management programs
  • Experience developing learning using Lectora and/or Storyline as asset
  • Experience providing customers with consultation on formal and informal learning delivery solution
  • Experience using a social/collaborative platform (like Jive or Yammer) to deliver learning
  • Strong knowledge of learning evaluation methodologies and measurement
  • Demonstrated experience designing, producing, testing and launching digital (eLearning, podcasts, video, virtual training) content that conforms to bank technology, learning management system and accessibility standards
  • Strong project management skills and analytical capabilities are required Strong planning, prioritization and time management skills are required
  • Ability to effectively communicate technical information clearly and simply to non-technical persons Ability to act independently within defined objectives and direction


Desirable Experience/Skills:

  • Previous experience working in Financial Services Previous Contact Centre experience
  • Bilingual (French/English) language skills is an asset
  • Previous experience working with a LMS and/or Talent Management system CTDP designation
  • Salesforce (Lightning) experience is an asset
  • Strong sense of self awareness and confidence that shows up authentically
  • The incumbent must have a strong understanding of instructional and curriculum design and learning technology, as well as current industry practices to be able to consult and advise the business on leading-edge solutions, and to support the design and development of those solutions.
  • The incumbent must be organized, resourceful, collaborative, and a strong communicator. They must demonstrate the ability to manage and lead multiple projects at once, work effectively with internal stakeholders across business lines and manage external vendor relationships and project plans.
  • The incumbent must be able to build multiple and highly productive working relationships and look for partnership opportunities where training can be leveraged across business lines.


Education / Experience / Other Information:

  • College or University degree, preferably in Adult Education, Training, Human Resources or equivalent
  • Minimum 5 years of work experience in an instructional designer position
  • CTDP designation strongly preferred
  • Presentation / Facilitation skills in order to deliver instructor led training (ITL)
  • Exceptional communication skills, both written and verbal with excellent active listening skills
  • Strong communicator and proven ability to work collaboratively across multiple teams
  • Strong organizational skills and ability to set priorities and manage time to deadlines
  • Demonstrated skill in project management (Agile) and technology rollout experience, familiarity with Agile project management approaches, tools, and phases of the project lifecycle


Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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