Title:  Senior Infrastructure Specialist in Strategy, Delivery & Support

Requisition ID: 241028

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Role

Contributes to the overall success of the Strategy & Delivery Management (Infrastructure & Support Team) / Global HR Technology in Globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Infrastructure - Monitoring and Support:
  • Manage application and server inventory for the entire GHRT portfolio in the EPM portal and CMDB database.
  • Manage and implement application monitoring using tools authorized by the Bank (Dynatrace, AQA, Splunk) on all applications and servers in the GHRT portfolio.
  • Ensure all the GHRT applications comply with the latest security policies, including ESLM integration, static and dynamic application scanning, and penetration testing (Pentests).
  • Coordinate infrastructure and IT Risk management activities on all GHRT applications with key focus on infrastructure procurement, Firewall Port Requests (FPRs), IP whitelisting and Disaster Recovery (DR) Tests.
  • Ability to troubleshoot simple to complex problems.
  • Learn new technology to become proficient in its use to provide the most cost-effective technology support solutions.
  • Areas of expertise will range from operating system, database, web applications, web servers, networking and desktop tool.
  • Monitor and update Service Now requests in the Infrastructure & Operations queue
  • Log and manage assignments in the teams JIRA board.

• Infrastructure - Project Management:
  • Manage the "Senior Project Leader" role coordinating infrastructure delivery projects and support activities to ensure deliverables are of the highest quality while meeting defined release, change, project standards and methodologies and architecture.
  • Maintain project updates, attestation and files; this pertains to project documentation, approvals, drawdowns, spreadsheets, meeting minutes, monthly status reports, third party contracts and other correspondence and documentation as appropriate.
  • Work with business users, technical teams, vendors, and other analysts to assist in project development from the perspective of a Senior Infrastructure Specialist.
  • Create/update infrastructure documentation/diagrams related to GHRT portfolio applications.
  • Facilitate communication and address concerns between the externals teams (Infrastructure Administrators / Database Administrators / Global Network Support & Services Teams / Information Security & Control Teams) and the internal GHRT Teams. This role requires multitasking on several projects at once, depending on complexity and activities in progress.
  • Raise Service Now requests for the provisioning, addition or decommissioning of public and private cloud assets

Infrastructure - Cost Management:

• • Accountable for financial planning/forecasting and management of GHRT's operating budget (Infrastructure budget).
  • Support GHRT teams in estimating Infrastructure costs related to the implementation of: Servers, Application Licensing and cost analysis of new technological tools.
  • Analyze the costs of On-Premises and Cloud Infrastructure for the GHRT team.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Champions a high-performance environment and contributes to an inclusive work environment. 

Do you have the skills that will enable you to succeed in this role?

We’d love to work with you if you have

• Bachelor’s degree in business or technology
• 3 - 7 years of IT experience
• 2+ years of hands-on project management experience, driving technology projects (software development and/or application infrastructure) preferably in an agile work environment.
• 2+ years of team management experience with a strong understanding of agile project management principles and practices coupled with working experience as a Scrum Master or Project Manager in a recent project/initiative.
• Knowledge of Spanish as a native or second language would be an asset.
• The individual must have strong problem-solving skills to trouble shoot problems across the different environments, systems and networks with the emphasis on a client service focus. Working independently or identifying and engaging appropriate resources to help in problem resolution.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Excellent written and verbal communication skills
• Advanced working knowledge required in all the following technical tools / environments: Knowledge of Infrastructure Monitoring Tools.
• Knowledge of Microsoft SQL Server 2014 and above.
• Knowledge of Microsoft Windows Server
• Knowledge of Red Hat Linux
• Understanding of Network and Security configurations.
• Knowledge of Active Directory Groups administration.
• Advanced knowledge of Microsoft Office 365.
• Understanding of Microsoft Azure DevOps Pipelines.
• Advanced knowledge of the Cloud Infrastructure: Azure / GCP (PaaS, IaaS, SaaS).
• Knowledge of SharePoint Administration.
• Knowledge in planning and Support for Infrastructure Projects
• An understanding of ITIL processes i.e. ServiceNow

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.