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Title:  Senior Digital Product Manager




Requisition ID: 191211

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


We are seeking a Sr. Digital Product Manager of Personalization to help develop, plan, and implement Scotiabank’s Personalization vision. Reporting to the Product Director for Personalization, this will be a key role responsible for set the strategic direction and implementation of strategy and product direction as we look at the future of all customer touchpoints. The vision aims to bring together a single, coherent view, enhancing Scotiabank’s ability to personalize customer experiences. It is one of Scotia Digital’s most exciting initiatives that spans across the entire business, and we’re looking for an individual with proven product skills to help us achieve our lofty goals.

Specifically, as the Sr. Product Manager of Personalization, you will help develop a compelling product vision, strategy, roadmap, define key business objectives (OKRs) for the portfolio. Leveraging a deep understanding of data, events and personalization controls, analytics, and data integrations as well as market trends, you will continually prioritize the roadmap and desired outcomes for the portfolio to ensure optimal customer experience.  


Is this role right for you? In this role you will:


  • Have a strong track record of developing, and building successful strategy, roadmaps and successful products, ideally in an online service marketplace, commerce, or communications environment.
  • Able to create, communicate and gain buy-in for your product area.
  • Build reusable and scalable customer facing software solutions that will be leveraged by internal teams to solve their problem of identifying the customer. 
  • Collaborate with cross-functional teams, including engineering, analytics, marketing and sales, UX/UI, channels and business lines and other product teams to deliver high-quality products.
  • Drive short- and long-term product strategies, goals, and execution for the established and new journeys.
  • Engage & cultivate relationships with key stakeholders from our business line and leadership partners.
  • Continuously perform customer need analysis and understand business pain points. Identify the biggest problems to solve to build & own the digital roadmap.
  • Practice and encourage data informed decision making & hypothesis driven product development, in the team and across the organization.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 



Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:


  • 4+ years of experience in a role building customer facing digital products, financial product commerce experience would be a plus.
  • A proven knowledge and experience in the data, and personalization space.
  • A proven knowledge of the digital banking ecosystem and strong appreciation for the modernization efforts currently underway in Canada.
  • Managed multiple key stakeholders and collaborated successfully across an enterprise.
  • Strong problem solver with ability to influence and inspire a cross-functional team to reach ambitious goals. 
  • You have a curious and experimental mindset to drive innovation amidst uncertainty.
  • Strong verbal and written communication skills with the ability to engage and influence stakeholders at different levels in the organization.
  • Excellent organizational and analytical skills with strong attention to detail.
  • Experience with Agile methodologies preferably scrum.


What's in it for you?


  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid 


Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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