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Title:  Senior Digital Accessibility Specialist, Digital Factory




Requisition ID: 88084


Join the Global Community of Scotiabankers to help customers become better off.


The Senior Digital Accessibility Specialist will champion inclusive design and accessibility across Digital Banking to envision and design accessible digital experiences and interactions for Scotiabank customers. They will provide technical leadership, expert guidance, coordination and strategic support to agile Digital Banking teams and centers of practice with a focus on facilitating inclusive design principles and driving adoption of digital accessibility techniques in Scotiabank’s digital products.  


Is this role right for you?

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Work directly with agile teams to:
    • Lead vision of accessible and inclusive customer journeys and/or interactions across functions
    • Coach and guide designers and engineers on advanced digital accessibility principles.  
    • Document and develop best practices and technical implementation techniques.
    • Document and develop manual and automated Accessibility testing techniques and remediation methods.  
  • Be recognized as an accessibility technical subject matter authority for user interface experiences, monitoring industry trends to identify best practices and extend as needed.  
  • Explore capabilities of digital platforms and identify strategic opportunities to drive accessibility forward
  • Drive contributions to on-going guidelines for accessibility standards and requirements by other SMEs and incorporate input from other stakeholders.
  • Identify strategic opportunities for identifying and removing accessibility barriers in order to positively impact the user experience for users with disabilities and drive appropriate systemic changes.
  • Develop and continually evolve accessibility development and testing processes, methodology, tools and criteria in collaboration with relevant centers of practice.
  • Leverage insights gathered through participation in usability testing with people with disabilities to refine best practices and methodologies
  • Provide strategic direction, training, expertise and feedback to build digital accessibility knowledge and capacity within various teams across Digital Banking.
  • Work with teams in a strategic, self-organized way to support agile working practices, problem solve, and enable success. 
  • Engage thoughtfully, collaboratively and diplomatically with the engineering and business teams to identify common needs and drive strategic accessibility efforts across projects.    
  • Mentor and collaborate with other accessibility, design and usability specialists within Scotiabank.   
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

Do you have the skills that will enable you to succeed?

  • 5 - 8 years of practical web accessibility experience. 
  • Enterprise technology change management experience.
  • Thorough understanding of front-end technologies including limitations and constraints, as it relates to digital accessibility for mobile and responsive web applications.
  • High level of awareness of disability related issues with respect to digital accessibility.
  • Expert knowledge of accessibility standards and principles including the Web Content Accessibility Guidelines (WCAG)
  • Thorough knowledge of accessibility testing techniques using automated and manual testing procedures.
  • Expert knowledge of assistive technology including screen readers, print magnification software and alternative input systems. 
  • Proven ability to effectively communicate the complexities and opportunities of accessibility and inclusive design to technical and non-technical audiences with various skillsets. 
  • Strong understanding of usability and user interface design principles. 
  • Strong relationship building and influencing skills. 
  • Self-driven, with ability to take ownership and accountability; must be adept at working in a self-guided manner to drive inclusive design principles
  • Comfortable working within tight timeframes and working creatively and strategically within specific constraints
  • A fast learner who has an appetite to learn what’s behind both simple and complex financial solutions  

What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.



Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.