Title:  Senior Business Analyst

Requisition ID: 263042 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Business Analyst is part of the Employee Technology Solutions & Support team within the Employee Digital Experience (EDX) department. The team focuses on transforming the technology support experience by driving innovation, enhancing digital capabilities, and enabling impactful organizational change for Scotiabank employees.

In this role, you act as a key collaborator on agile project teams, responsible for eliciting, analyzing, and defining business requirements and technology-agnostic solutions. You bridge the gap between business stakeholders and technology partners (e.g., vendors, infrastructure, and development teams) to deliver effective outcomes.  

The role requires a strong foundation in business analysis best practices, along with the ability to quickly learn new tools, technologies, and processes to support evolving team priorities and strategic initiatives. 

Is this role right for you? In this role, you will: 

• Lead collaborative sessions and partner with business and technical teams to gather, analyze, and review requirements for system changes, process improvements, and project delivery, while advocating for a strong customer experience. 
• Create project artifacts to communicate updates and document findings and analysis, such as business and technical requirements, gap analyses, scope matrices, use cases, sequence diagrams, future-state proposals, and UAT plans. 
• Work closely with the development and project teams during delivery to implement requirements, capture defects, prioritize work, and guide QA testing so test cases align with requirements and user stories. 
• Deliver training and ongoing change management support before and after implementation of services, products, or processes. 
• Promote a high-performance, inclusive work environment. 
• Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: 

• 3+ years of experience working as a business analyst, business systems analyst or related field. 
• Ability to operate, adapt and pivot in a demanding, dynamic environment, multiple tasks, competing priorities, working with numerous partners and tight deadlines. 
• Good understanding of current technology practices, systems development techniques, including requirements specification and testing methodologies, and keep current with rapidly changing technology to effectively apply technology to the solution of a business problem.  
• Ability to adapt at working in both Agile and traditional Waterfall SDLC methodologies. 
• Working knowledge or exposure to Service Now  
• Ability to deliver on multiple concurrent projects. 
• Ability to work both independently and collaboratively within a business team. 
• Strong communications skills  
• Highly motivated self-starter willing to jump in and learn new tools as needed to support strategic initiatives. 
• Bachelor’s degree or higher in business administration or computer science 
• ITIL, or equivalent certifications. 
• Experience in global or multi-regional support environments. 
• Bilingualism (English/Spanish) 

What's in it for you? 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.   
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration. 
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.