Title:  Senior Associate, Board IT Support

Requisition ID: 253353 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Senior Associate for the Board IT Support team, you will be responsible for the end-to-end administration, governance, and operational support of the Diligent platform across multiple boards and committees. This role ensures secure user onboarding and offboarding, licensing management, device compliance, contract coordination, audit readiness, project execution and regulatory alignment.
The incumbent acts as a liaison between Corporate Secretaries, Administrators, Technology teams, and the external vendor to ensure effective service delivery, compliance, and business continuity.

Is this role right for you? In this role, you will:
• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provide support for Board members including Diligent application provisioning and oversight as well as vendor engagement to explore new features and troubleshooting.
• Work in collaboration with the Corporate Secretary’s office and in-country technology teams and stakeholders (Security, Compliance, etc) to develop global board technology standards and ensure adherence.
• Document and maintain Board technology inventory and login details including the provisioning and setup of technology for Board Members.
• Liaise with sub board tech teams to escalate issues/concerns and supports Board members with technology questions via email or onsite support.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations of your respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 
• Champion a high-performance environment and contribute to an inclusive work environment. 
• Supports and execute with the collaboration of our technology partners on new technology initiatives for our board members.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• 3+ years of experience supporting governance platforms (Diligent preferred).
• 2+ years supporting and/or familiarity of environments leveraging Mobile Device Management (MDM), (Workspace One and Intune preferred).
• Understanding of iOS device management, Apple Business Manager (ABM), and mobile security compliance policies is an asset.
• Familiarity with ServiceNow ticketing systems, reporting and databases.
• Strong knowledge or experience working in regulatory and audit environments.
• Working knowledge of identity and access management controls.
• Excellent stakeholder management and effective communication skills are required with a commitment to a “white glove” support model.
• Strong analytical and problem-solving abilities, with keen attention to details and a commitment to deliver high-quality solutions.
• Demonstrates proactivity and accountability.
• Good understanding of incident and problem management process is preferred.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.