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Senior Analyst, Commercial Cards, Scarborough, ON

Date: Mar 15, 2019

Location: Scarborough, ON, CA

Company: Scotiabank

                                                                                                               

 


Requisition ID: 52878

 

We are committed to investing in our employees and helping you continue your career at Scotiabank.

 

Position Summary:

 

Contributes to the overall success of Commercial Card Implementation & Support within GTB - Payments and Services in Canada by ensuring specific individual goals, plans, initiatives are delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

 

Responsible for independently handling Commercial and Corporate customer program maintenance for Commercial Card customers. Responsible for the operational success of the department by ensuring required assignments are completed timely and by assisting Implementation and product managers on new customer initiatives.

 

Support 340 Corporate and Commercial Customer and their Commercial Card programs

Strong knowledge of key department systems such as TSYS “Green Screen” environment, CentreSuite, VPA, VICA and G&D.

 

Promotes cooperation and strong professional working relationships within Commercial Cards, the NBCAU, Bank Card Security, and the Customer Contact Centre.

 

Key Accountabilities:

 

Responsible for: 

 

  • Providing customer training on routine processes (by phone or in person)
  • Responding to inquiries from customers (via email and phone and fax)
  • Troubleshooting customer issues such as card delivery, transaction declines, system issues and general inquiries for CentreSuite, VISA Payables Automation and VISA Intellilink Compliance Auditor
  • Researching/analyzing and resolving client inquiries pertaining to reconciliation issues and payment posting issues
  • Performing account monitoring activities, analysis and monetary transactions
  • Managing day to day operational activities of the Commercial card unit by:
  • Managing daily, weekly and monthly reporting activities
  • Processing customer billing activities
  • Interacting with internal and external areas such as G&D, TSYS, VISA, NBCAU, Customer Contact Centre and Bank Card Security.
  • Assisting Program Managers with Commercial Card implementations
  • Providing support to the Product Management team as required

 

Competencies:

 

  • Strong knowledge of Commercial Card processes and its supporting technical environments,
  • Proficient with  MS Excel and able to manipulate large datasets
  • Analytical skills and proactive problem solving
  • Effective communication skills and an excellent level of confidence in communicating with large corporate clients
  • Highly Customer Service oriented with a strong background in the Financial Services industry
  • Act independently in the completion of all assigned projects and tasks
  • Highly motivated with a ‘can do’ attitude
  • Undergraduate degree in Business Administration (or similar) would be an important asset.
  • French language skills an asset

 

Other Information:

 

  • This position is based in 888 Birchmount Rd. Scarborough, ON.
  • Previous Commercial Card (2 years) or experience with TSYS.

 

 

Location(s):  Canada : Ontario : Scarborough 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.


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