Title:  Scrum Master-Global Contact Centers Engineering

Requisition ID: 257085 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank continues to be an industry leader for Payment’s technology and innovation. We have a history of safely leveraging new tools to enable new experiences for our customers, focusing on ensuring we protect their interests and goals. The result of this leads to modernization programs which aim to offer enriched information and transparencies to support the rapidly evolving payments community.

Purpose

The Contact Centre Platform (CCP) Intake Team is responsible for managing and coordinating incoming work requests from multiple lines of business. Operating within a complex environment where several development teams contribute to a shared PEGA‑based application, the Intake Team ensures that all work is clearly defined, accurately estimated, and aligned with organizational priorities.

We are seeking an experienced and highly organized Scrum Master to support the Intake Team in facilitating effective planning, cross‑team coordination, and consistent delivery practices. The successful candidate will demonstrate strong leadership, exceptional communication skills, and a deep understanding of agile methodologies.

What You’ll Do:

Agile Leadership & Team Support

• Ensure adherence to agile principles, values, and frameworks.
• Apply a supportive leadership approach to guide the team and remove impediments.
• Provide coaching to enhance agile maturity, delivery discipline, and continuous improvement.
• Facilitate core agile ceremonies, including planning sessions, reviews, retrospectives, and daily standups.

Intake Management, Planning & Road‑Mapping

• Support the development and maintenance of long‑term product roadmaps.
• Lead estimation, prioritization, and refinement activities to ensure clarity and alignment across stakeholders.
• Maintain essential documentation, including roadmaps, backlogs, release plans, and iteration goals.
• Ensure incoming work is well‑defined and ready for downstream delivery teams.

Cross‑Team and Stakeholder Collaboration

• Build and maintain strong working relationships with product owners, business sponsors, and technical partners.
• Coordinate across multiple development teams working on the same PEGA application to ensure alignment and effective handoffs.
• Facilitate the breakdown of epics into actionable user stories to support predictable delivery outcomes.

Delivery Governance & Execution

• Monitor and report on key agile metrics, including velocity, throughput, and flow efficiency.
• Promote value‑driven planning and incremental delivery practices.
• Support multiple initiatives or teams concurrently, as required.
• Align intake and planning activities with the platform’s monthly release cycles to ensure predictable and timely delivery.

What You'll Bring:

• Post‑secondary education in computer science, engineering, business, or a related field (preferred).
• 5–8 years of experience in Information Technology.
• Minimum of 5 years of experience leading cross‑functional or cross‑regional teams in an agile environment.
• Demonstrated experience as a Scrum Master on recent projects or initiatives.
• Scrum Master Certification (CSM or equivalent).
• Strong verbal and written communication skills with the ability to influence and engage stakeholders at all levels.
• Comprehensive understanding of agile delivery practices, iterative planning, and software development lifecycles.
• Proficiency with Jira, Confluence, and agile reporting tools.
• Experience participating in or leading Scrum of Scrums.

Working Conditions

Work in standard office-based environments located in Scarborough and Downtown Toronto; non-standard hours are a common occurrence. No external travel required.

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.