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Title:  ScotiaMcLeod Branch Systems Administrator/Branch Ops Assistant - Toronto, ON

 

Requisition ID: 68635

 

Join the Global Community of Scotiabankers to help customers become financially better off. 

A Best Workplace 

Scotiabank is a premier financial institution and Canada’s most international bank recognized as a Best Workplace®, in Canada, Mexico, El Salvador, Costa Rica, Puerto Rico, Dominican Republic, Panama, Peru, and Latin America by the Great Place to Work® Institute. 

A multinational winning team
Scotiabank is Canada’s international bank and a leading financial services provider in North America, Latin America, the Caribbean and Central America, and parts of Asia.  We are dedicated to helping our 21 million customers become better off through a broad range of advice, products and services, including personal and commercial banking, wealth management, corporate and investment banking. 

Corporate Social Responsibility 
Scotiabank helps to build bright futures worldwide through ethical banking practices, environmental awareness and a commitment to communities. 

ScotiaMcLeod is part of the Global Wealth Management (GWM) division of Scotiabank and a division of Scotia Capital Inc.  ScotiaMcLeod offers full-service advice and a full spectrum of investment products and services through 750 advisors to over 150,000 households across Canada. 

ScotiaMcLeod has earned a reputation for integrity based on our standards of excellence, quality service and a commitment to doing what's right for our clients. 

At ScotiaMcLeod, we pride ourselves on the strong team we have developed to support the Wealth Advisors. In addition to traditional administrative support, we also have a number of licensed roles to assist the advisors with their clients, with their individual marketing, and with the growth and development of their businesses. ScotiaMcLeod provides both internal training as well as financial assistance for external courses to support and encourage career path progression for our employees. 

As part of Scotiabank, you will see the many benefits of working for an employer of choice - one that reflects the community and one that attracts and retains talent from diverse backgrounds. We encourage open communication, recognize and reward performance, and provide opportunity for growth. Here you will find a workplace enriched with strong relationships, teamwork, contagious enthusiasm and a "can-do" attitude. 
 

Purpose of Job: The Branch Systems Administrator’s primary focus is to ensure that all workstations, voice communications and multi functioning devices are running effectively.

 

Major Accountabilities:

 

1. Manage the workstations, voice communications and multi functioning devices by:

 · Ensuring all technology is running at maximum efficiency

 · Responding to all technical issues affecting the operations of the branch

· Advising branch staff of all new procedures affecting applications

· Acting as the liaison with the Helpdesk and the Branch Training and Support Team to ensure efficient resolution to all issues

· Escalating issue to internal and external providers

· Maintaining the server room

 

2. Provide basic level training on all applications by:

 · Conducting boardroom seminars and individual sessions on new applications

 · Conducting one on one sessions for new employees

 

3. Ensure the Branch is prepared for rollouts and updates by:

· Cascading communication regarding the dates, requirements and training dates

 · Acting as the liaison with Branch Training and Support

· Acting as the point of contact for branch staff to answer questions

 

 4. Manage the technology administration by:

· Verifying and updating quarterly user reports

 · Maintaining technology inventory list

· Processing WealthStore orders for new hires, moves, and exits

 

 5. Contribute to the effective functioning of the branch team by:

· Building effective working relationships across the team and with various business line and corporate function contacts

 · Maintaining a high level of customer service

· Facilitating a culture of open and honest communication

 · Actively participating and contributing to touch bases and team meetings

 · Encouraging the generation of new ideas and approaches

· Actively sharing knowledge and experience to enhance the development of all team members

 · Developing and executing a meaningful employee development plan

 

Education

· Excellent written and verbal communication skills

 · Strong organizational skills

 · Ability to take initiative and work independently

· Ability to meet deadlines

 · Knowledge of Microsoft systems: Word, Excel and Powerpoint

· Previous industry experience preferred

· Post secondary education

 

Dimensions:

Work independently on specific tasks, ability to prioritize where required and escalate when necessary

 

Working Conditions:

 · The role operates within a standard office environment.

 · The branch is a fast paced often high stress environment often with conflicting demands.

Location(s):  Canada : Ontario : Toronto 

ScotiaMcLeod and Scotiabank are committed to providing an inclusive and accessible candidate experience. Only those candidates selected for an interview will be contacted. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.


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