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Title:  ScotiaMcLeod Branch Supervision Manager - Toronto, ON


Requisition ID: 148186

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.


Purpose of Job
The primary objective of this position is to keep the business safe by conducting ongoing supervisory activities to a high standard, identifying potential issues and concerns and ensuring appropriate corrective actions are implemented in a timely manner. The Branch Supervision Manager works closely with the Branch Managers in order to fulfil sales supervisory functions.
The role is also accountable to provide guidance, support, leadership and training to all Branch Managers, Wealth Advisors and Assistants as it relates to sales supervision.
Key Job Accountabilities

1. Ensure compliance with corporate policies and industry regulatory bodies by:
•    Performing Tier 1 Supervision of advisors in accordance with industry regulations and firm policies and procedures.
•    Conducting daily trade reviews for all transactions within one business day of trade date.
•    Conduct monthly client account reviews for all client accounts that generated $1,500 or more in commissions during the previous month.
•    Conduct quarterly client account reviews.
•    Proactively identify, through daily, monthly and quarterly trade reviews, potential and actual compliance issues and concerns, conduct the necessary follow-up inquiries and reviews, and ensure that appropriate corrective actions are implemented in a timely manner.
•    Ensuring adherence to; large order policy, anti-money-laundering / anti-terrorism financing requirements, security concentration rules, registration requirements, trade correction protocols, and commission discounting guidelines through review and approval of trades       and account maintenance and servicing activities.
•    Prepare branch reports of findings and follow up for resolution of deficiencies.
•    Approving KYC updates and new accounts, cancel and amend requests, branch level draft and third-party deposit on behalf of their assigned branches.
•    Staying informed regarding industry trends and issues.
•    Ensuring compliance policies and procedures are followed and put into practice.
•    Reviewing and following up on all head office corporate audits to ensure compliance and attention to deficiencies. Assist as required in providing responses back to head office including findings from compliance department reviews.
•    Ensuring appropriate internal controls are in place and functional.
•    Proactively identifying and implementing any process and procedural improvements.
•    Ensuring that appropriate corrective actions are implemented in a timely manner.
•    Ensuring proper maintenance of evidence of supervisory reviews, approvals and activities, such as inquiries made, replies received, actions taken, date of completion, etc.
•    Liaising with the Compliance Department, identifying patterns and on-going concerns to be addressed through training initiatives.
•    Facilitating an escalation process for Wealth Advisors, and for other issues and concerns, with applicable departments and service teams.
•    Act as back-up and consultant for email surveillance queries.

2. Develop and maintain value-added, on-going relationships with Branch Managers and Wealth Advisors by:
•    Building relationships with Branch Managers & Wealth Advisors to help them find solutions to their issues and concerns.
•    Assisting Branch Managers & Wealth Advisors in understanding and implementing compliance rules in their business.
•    Working with the Regional Management and Branch Management to strengthen relationships with Wealth Advisors, by assessing their needs and providing information to assist with their business.
•    Working with Branch Managers & Wealth Advisors when new policies are introduced to ensure their understanding.
3. Manage the quality and efficiency of branch operations by:
•    Resolving and responding to risks that arise daily & in a timely manner.
•    Answering questions surrounding applicable company products and services.
•    Communicating new policies and procedures to the branch’s support staff and wealth advisors to ensure all lines of business work together to help wealth advisors grow.
•    Facilitating effective communication between Wealth Advisors, other departments in Head Office.
•    As requested, conduct meetings with Wealth Advisors and branch support staff.
•    Contributing to the on-going development of policies and procedures.
•    Using effective time management skills to prioritize completion of tasks and issues.
Skills, Experiences and Functional Competencies
•    Minimum 5 to 10 years experience in the financial services industry, with some branch and sales management experience and accomplishments.
•    Strong understanding of Tier 1 Supervison, and experience in, general management concepts, i.e. finance, human resources, marketing, sales, compliance, operations.
•    Proficient in MS Office (outlook, word, access, excel).
•    Commitment to on-going industry education and CE requirements to remain registered.

•    Related university/college degree or industry experience.
•    Canadian Securities Course (CSC).
•    Branch Managers Course (BMC) or equivalent Investment Dealer Supervisors Course (IDSC).
•    Conduct and Practices Handbook (CPH).
•    Must be able to be licensed in a Supervisory capacity of Registered Representatives.
•    A second language (French/Spanish) would be an asset.


Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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