Title:  Scotia iTRADE Customer Service Representative (Phone and Email) - Toronto, ON

Requisition ID: 209754

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Customer and E-Care Service Representative, you are the primary point of contact for our clients. As an ambassador for Scotia iTRADE, you will assist our clients with phone and email inquiries around new accounts, transfers, trading, products, and services, and be a proactive promoter of iTRADE’s client-focused culture by providing exceptional customer service.
 
Is this the right role for you? In this role you will:
 

• Assist with client inquiries via phone and email while delivering memorable service.

• Respond independently to email and chat inquiries and taking action to fully address inquiries by presenting knowledgeable solutions and following through.

• Use discretion and problem solving to own the client experience.

• Provide personalized solutions by recognizing value add solutions. 

• Facilitate a culture of passion, accountability, and collaboration by being an active member of your team.

Do you have the requirements to succeed in this role? We'd love to work with you if you have:
 

• Excellent written and verbal communication skills in English.

• A broad knowledge of investment products and procedures relating to securities settlement.

• The ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks.

• The ability to utilize time-management and prioritization skills.

• A positive attitude and excitement regarding learning new tasks and skills in order to keep up with changing environments/duties.

While not essential, it would be an asset if you have:  
 

• Completed the Canadian Securities (CSC) and Conduct and Practices Handbook (CPH).

• Completed a post-secondary education in Commerce/Business, or Financial Planning.

• Prior work experience in a brokerage or Contact Centre.

• Knowledge of the Financial Services Industry.

• Professional working knowledge of French.

What's in it for you?
 

• Competitive pay 

• The opportunity to gain valuable industry knowledge and experience.

• The opportunity to advance your career through other roles within Wealth Management and Scotiabank.

• A workplace culture built around inclusion, diversity, and potential.

• The opportunity to participate in a customized and comprehensive training program.

Employment Details:

We value employee training and development. We provide comprehensive training for all successful candidates.
 

Training takes place Monday-Friday from 9am – 5pm and includes a 4-week onboarding training for all hires and an additional 7-week training for successful individuals who require support to complete their licensing (CSC, CPH) courses. 

Work Hours

The Scotia iTRADE Contact Centre is open from 8am-8pm, Monday to Friday. Due to the nature of a contact centre environment, flexibility to work evening shifts is required.

Why Scotia iTRADE?

Scotia iTRADE is a top Canadian brokerage committed to helping investors achieve their goals through exceptional service, unique educational tools and resources, and a personalized digital experience. Joining our Contact Centre means working in a fast-paced and rewarding environment, supporting our clients through inbound and outbound calls. Our focus on training and professional development will support you as you build your career with Scotiabank. 

#BFUTR

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.