Title:  SAM Specialist Remediation & Operational Support

Requisition ID: 260896 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The SAM Specialist – Remediation & Operational Support is accountable for executing operational SAM activities and driving remediation outcomes, ensuring issues related to discovery, data quality, and unauthorized software are tracked, resolved, and reported effectively.

As SAM operations mature, this role is expected to expand from reactive issue resolution into proactive risk identification, operational optimization, and improved automation of remediation workflows.

Is this role right for you? In this role, you will:
• Ensure SAM operational issues are managed through to resolution
• Drive timely remediation of unauthorized software
• Improve data quality through structured issue identification and coordination with IT teams
• Provide operational transparency through clear tracking and reporting
• Reduce ongoing SAM risk through consistent operational execution
• Responding to operational requests related to discovery, workflows, or missing data
• Reviewing reports of anomalies, outliers, or incomplete records
• Coordinating with SAM Tech Enablement, CMDB, endpoint, and server teams to resolve issues
• Identifying prohibited software and tracking remediation to completion
• Opening and managing incidents or tasks as required
• Reporting remediation status to SAM Program and Business Operations stakeholders

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• Experience in SAM operations, IT service management, or operational remediation roles
• Strong coordination and follow‑through skills across technical teams
• Familiarity with ServiceNow workflows and ticketing processes

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.