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Title:  Quality Assurance Specialist (ServiceNow)




Requisition ID: 79391


Join the Global Community of Scotiabankers to help customers become better off.


The team:

We are the Service Management Technology (SMT) team under Global Technology Services (GTS).  We utilize the ServiceNow tool to provide the enterprise ticketing system supporting the bank’s tracking of incident/problem/change management; service requests; asset management & configuration management.


The role:

Reporting to the Senior Manager, Business Analyst & Quality Assurance, the Quality Assurance Testing Specialist is responsible for the creation of test plan, test strategy, manual testing and automation testing as well as lead and mentor team members of any quality assurance matters. An active collaborator on the Agile project team, you are responsible for driving retrospectives and is expected to use testing best practices to evolve the testing solution and ensure working products are delivered with quality.


The primary work location of this position will be in the King West/Bathurst Street neighbourhood, with infrequent travel to the downtown Toronto core and our Scarborough IT campus.


Is this role right for you?

  • You can design test approach; select appropriate test tools & align test cases to requirements and user stories.
  • You will collaborate with our development team to decide where to build automated and manual tests, develop test data, construct and execute exploratory, system, regression, migration, back-end, and user acceptance tests, and determine whether to create any complex environments or any major improvements for the automation frameworks.
  • You can write clear and concise defect reports and work as an empathetic advocate for the customer’s quality experience; plus triage and prioritize defects for remediation, with the development team.
  • You will conduct functional test and ensure their readability (clear, succinct, and using common business jargon) as well as tests must be maintainable (built with reusable domain specific testing language components).
  • You can build and design testing for automation.
  • You are able to analyze industry best practices to recommend improvements to methodology, test environments and workflow to promote an efficient and cost-effective testing process.
  • You can embed yourself into the development teams and infuse quality in every phase of the software development lifecycle by providing continuous feedback from QA standpoint regarding standards, user experience, possible performance issues, and future bugs.
  • You can create and execute acceptance criteria based on requirements, assessing usefulness of test cases and adjusting approach where required.
  • You are able to troubleshoot when problems arise and contribute to their resolution in a hands-on manner when necessary.
  • You can work under pressure and multiple tasks to meet the tight project timeline and prioritize the testing efforts accordingly.


Do you have the skills that will enable you to succeed in this role?

  • You have at least 7 years of hands-on technical working experience in both manual and automation testing of applications. Preference given to those who have tested ServiceNow.
  • You have at least 5 years of hands-on technical working experience in the use of HP ALM.
  • You have at least 5 years of technical working experience as a Quality Assurance Lead, managing large & complex projects.
  • You have at least 1 year of technical working experience with test-driven development.
  • You have at least 6 months of hands-on technical working experience in the use of automated testing frameworks (ATF).  Preference given to those who have used ServiceNow ATF.
  • You have expereince or are interested in working in an Agile test environment.
  • You can demonstrate a good working knowledge of both Agile and traditional Waterfall SDLC methodologies.
  • You have a post-secondary education in Computer Science, Engineering, Information Sciences, or equivalent.
  • Testing experience within the financial industry; as well as performance testing and other non-functional testing is an asset.


What's in it for you?

  • You have the opportunity to play a critical role in evolving the process around IT Service Management (ITSM); as well as promote the automation of service management, which increases quantifiable employee & clients’ satisfaction by resolving the issues efficiently and implementing changes properly.
  • We are technology partners who help the business transform how our employees around the world work.
  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
  • We care about our people, allowing them to design how they work to deliver amazing results.
  • We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.
  • The primary location is located steps from TTC’s King 504 streetcar stop, which gets you from TTC’s Line 1 subway stops at King or St. Andrew stations, and its connection to GO Transit/VIA Rail hub at Union Station.
  • This location is also located steps from TTC’s 511 Bathurst streetcar stop, which is a transfer point from TTC’s Line 2 subway stop at Bathurst station.
  • If you really want to drive to work, it’s minutes away from the Gardiner Expressway / Lakeshore Boulevard West.
  • You have card access to The Commons, a dining space at Scotia Plaza for employees where breakfast & lunch are served. Also, The Bean serves hot/cold beverages & snacks.
  • Our location has a lunch room with TV screens, fridges, microwaves & vending machines. It’s also in a dynamic & flourishing neighbourhood that is home to many nearby top Toronto restaurants/bars & fast-food options. Nearby amenities include a running club, florist, pharmacy, convenience stores, supermarket, LCBO, coffee shops.



Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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