Title:  Program Manager, Commercial Card Implementation

Requisition ID: 252807 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Program Manager, Commercial Card Implementation is responsible for leading the planning, setup, and execution of Commercial Card and Visa Payables Automation implementations for Scotiabank clients across Canada and the United States. The role also supports ongoing program operations by delivering customer training, resolving issues, and ensuring a high level of client satisfaction. Success in this position contributes directly to business objectives by ensuring new programs launch efficiently, achieve expected volumes, and operate smoothly.

Is this role right for you? In this role you will:

• Lead end‑to‑end implementation of Commercial Card and Payables Automation programs to meet spend and financial targets
• Assess client needs and recommend the most effective implementation approach.
• Build strong client relationships to support clear communication and issue resolution.
• Deliver effective client training on policies, processes, reporting, best practices, and provide ongoing support to maintain high satisfaction
• Collaborate with internal teams and third‑party providers to ensure smooth delivery
• Manage third‑party provider deliverables throughout implementation and post‑launch to ensure alignment with project goals
• Identify, escalate, and support resolution of product or process issues, ensuring client feedback is addressed
• Follow departmental procedures and maintain accurate, complete, and compliant documentation
• Improve cost efficiency through proper billing of chargeable services and timely closure of unused services

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:   

• Experience working with Commercial Visa Card offerings is preferred
• Minimum 2+ years of project management experience 
• Bilingualism in French is mandatory
• Commercial Card, Payable Automation and TSYS experience is an asset
• Strong technical, analytical and organizational skills
• Minimum 2 years previous Corporate or Commercial banking or business experience
• Excellent verbal and written communication skills
• Proven ability to work independently and meet strict deadlines
• Project Management certification (PMP) and/or SCRUM is an asset

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.