Title:  Product Manager (Salesforce)

Requisition ID: 214976

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

What you will be doing:                        

As the Product Manager for Salesforce/nCino in Commercial Banking, you will drive the Digital Transformation roadmap and manage a dedicated backlog with partners across Commercial, Retail & Small Business, Operations, and Engineering. You will collaborate with the Salesforce/nCino Vendor, Product Managers, Bank Stakeholders, Developers, and Designers to turn customer journey directives into actionable deliverables. Advocating for clients and platform users, you will define the UX and engage SMEs and stakeholders to ensure the right solutions are built. You will oversee the backlog to completion, ensuring compliance with regulations, policies, and procedures.

Is this role right for you? In this role, you will:

• Drive backlog execution with partners across Business Banking, Retail & Small Business, Engineering, and Operations.
• Lead continuous discovery to understand customer needs, pain points, and industry trends, using qualitative and quantitative data to identify backlog opportunities.
• Collaborate with design, engineering, and business partners to develop solutions for identified problem areas.
• Monitor and analyze key performance indicators (KPIs) such as sales funnel performance, application starts, completions, and conversions.
• Collect and synthesize internal and external data to guide direction, establish baselines, and inform decision-making.
• Conduct customer interviews and user testing to define pain points and test ideas, features, and designs.
• Maintain a prioritized backlog, write detailed user stories, and participate in sprint planning and review activities. Engage daily with scrum teams to clarify questions and assist with decision-making.
• Build strong relationships with business stakeholders to ensure their requirements are translated into the right products and journeys. Manage expectations through effective communication.
• Lead/support progress presentations, demos, and backlog prioritization for key executive stakeholders and steering committees.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• 4+ years of experience in a role building customer facing digital products, particularly in onboarding and identity verification experiences.
• Managed a technology product or a digital journey end-to-end, from inception to delivery.
• Relevant experience in an agile environment
• Knowledgeable about multiple functional areas such as Product Management, Management Consulting, Agile/Scrum, Engineering, UX/UI Design, Sales and Marketing, Finance
• Curious and experimental mindset to drive innovation amidst uncertainty.
• Exceptional verbal, written and visual communication skills, with the ability to engage and influence stakeholders at all levels in the organization.
• Experience in financial services is considered an asset.
• Experience with Salesforce CRM preferred.
• Engineering, Computer Science or Business degrees considered an asset.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.   
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.   
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one. 
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more! 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.