Share this Job

Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance.

Title:  Product Management & Support Senior Manager




Requisition ID: 150947

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Looking for a passionate senior product manager to lead the strategic development of our communication software.  Through strategic vision, road mapping capabilities and initiatives, including proof of concept testing of new communication channels, that activate, engage and delight clients across multiple channels and the moments that matter.

Reporting to the Product Team Lead for Digital Communications, this role will be a key connection between various teams and bank stakeholders to evolve and deliver on and evangelize the vision and strategy for their digital communications capabilities. Day to day this role will ensure highest quality user experience is delivered through overseeing work with various agile teams in close collaboration with the rest of the digital communications product team, design, and analytics.

This is a creative and challenging role, which will demand innovative thinking and initiative, resourcefulness, and stakeholder management.


Is this role right for you?

  • Develop the vision and roadmap for digital communications customer experience, as well and create and maintain a detailed product backlog
  • Play a senior role on the digital communications product team. Ensuring high quality and creative solutions are implemented for challenging problems
  • Engage and partner with key stakeholders to support common understanding and Product vision across the organization
  • Develop and maintain a close relationship with the business and key stakeholders
  • Subject matter expert of industry trends and innovations in client communications, user expectations and engagement
  • Facilitate creative problem solving and turning ambiguity into clarity in a fast-paced environment
  • Lead cross-functional teams to conceptualize, define and implement new features
  • Author, refine and approve backlog items, with clearly articulated “definitions of done”
  • Prioritize user stories to best achieve business goals, ensuring sufficient depth of groomed items for development consumption and commitment
  • Ensure user stories are clearly defined and the team understands the scope and expectation of work
  • Facilitates all standard Scrum ceremonies for the team including Daily Scrums.
  • Identifies, manages, and resolves Risks, Issues and Team Impediments.
  • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Do you have the skills that will enable you to succeed in this role?

  • University or College degree
  • 5 years of related experience in digital product management or technical solutions
  • Experience with Project delivery and leading cross functional teams
  • Exposure to leading and influencing stakeholders
  • Exposure to agile scrum teams and experience with common Agile practices (Scrum, Kanban, Story Mapping)
  • Recognized Scrum Master certification & experience is highly desirable
  • Marketing/ Digital Communications experience is highly desirable
  • Exceptional working and practical knowledge of delivery frameworks for effective workflow visualization and management (Jira, Confluence, Kanban, Scrum Boards, etc)
  • Demonstrated ability to problem solve and push solutions

What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.

Work arrangements: Fully remote / Hybrid

  • The way we work is changing. This is a fully remote role, where you’ll be working exclusively from the comfort of your own home. While we’re hiring for all shifts, we’re flexible and will try our best to accommodate your preferred shift.
  • The role is currently virtual but will eventually be based in our XXXX office as requirements change, with optional partial virtual work.


Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Job Segment: Senior Product Manager, Marketing Manager, Product Manager, Technical Support, Testing, Operations, Marketing, Technology