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Title:  Product Design Director, Shared Journeys, Scotia Digital




Requisition ID: 94427

Join the Global Community of Scotiabankers to help customers become better off.


The Product Design Director leads and oversees Product Design for Shared Journey’s for Digital Banking in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.


Is this role right for you?

  • You will lead and drive a customer focused culture throughout your team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • You will be responsible to driving Product Design across our Shared Journeys which include: Security & Authentication, Help & Search, Chat, Communication Orchestration and Consumer Protection.
  • You will drive the strategy, vision and design of these banking experiences with the goal of delivering world class discovery, learning, onboarding, security and communications on digital experiences and roadmaps that tie back to the big picture.
  • You collaborate with the Product, Engineering, Delivery, Analytics and other key communities to conceptualize usable, consistent and intuitive experiences across multiple platforms and devices.
  • You will collaborate to make our customer’s experience useful, engaging and effective while supporting our business goals and considering market context, industry and market trends, customer feedback, metrics, usability findings and technology constraints.
  • You will oversee a team of Product Designers who are tasked to produce compelling, data-informed designs to illustrate concepts iteratively through sketches, site maps, conceptual diagrams, presentation design, user flows, wireframes, high fidelity mock-ups and prototypes.
  • You will direct and guide this team in understanding long-term roadmap and key wins to help guide prioritization through performance reviews, 1-on-1 meetings, and performance and development discussions.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
  • Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Do you have the skills that will enable you to succeed?

  • You have a minimum of 10 years of experience designing software products. At least 5 of them should be building and developing high-performance design teams in fast-paced organizations (or equivalent demonstrated ability to inspire/coach designers).
  • You have a thorough understanding of human-centered approach and methods to design.
  • You are a leader that exercises flexibility and openness, with the courage to defend unpopular points of view when they add value for the customer or the business.
  • You are committed to getting things done and have the willingness to immerse at the executional level when necessary.
  • You are passionate about changing the way people bank; and have a willingness to live in the future and build what’s missing.
  • You are an expert at delivering performance feedback (recognizing strong performers and coaching under performers).

What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.


Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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