Title:  PIC Portfolio Administrator

Requisition ID: 243778

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Job Purpose

To work closely with the Estate and Trust Portfolio Managers and (Associate Portfolio Managers ) in the management of the overall book of business by providing effective and efficient client service.  The role is a dedicated client servicing support role, designed to create capacity and answer client queries.

The incumbent understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions, ensuring that all activities conducted are in compliance with governing regulations, internal policies and procedures.

Key Accountabilities

Client Service

• Responding to client inquiries in a timely, responsive and approachable manner, including executing on client cash management requests

• Providing clients with timely updates and information

• Preparing routine client correspondence and ad-hoc, customized client reporting
• Coordinating and managing the client onboarding processes

• Maintaining accurate client information and files
• Following up with clients on missing documentation
• Reviewing processes and providing recommendations to improve the client experience, add more value and enhance efficiencies 

• Staying abreast of any changes in client lifestyle / needs or capital market conditions that may affect clients’ financial objectives
• Consistently delivering the desired client experience during all client interactions

• Using strong knowledge of the Bank’s, Scotia Wealth Management  and Private Investment Counsel's diverse products and services, to ensure the client’s needs are well understood and documented

• Ensuring a comprehensive understanding of each client’s financial needs, risk tolerance, and long-term objectives by maintaining ongoing dialogue

• Consistently executing on Scotia Wealth and PIC service standards regarding proactive contact, central client point of contact, recording and maintaining the Client Contact database

Support Portfolio Manager/Associate Portfolio Manager

• Preparing and customization of client portfolio reports

• Preparing material for PM/APM for client annual reviews

• Resolving client issues expeditiously and accurately and/or escalating problem situations to PM/APM when appropriate

• Responding to PM/APM and Senior Management inquiries on a timely basis

• Partnering with all internal product/service business partners to ensure client needs are met

• Actively supporting the implementation of client wealth strategies

Risk Management/Compliance

• Minimizing the Bank’s exposure to risk by maintaining awareness and ensuring compliance/adherence to all procedures, regulatory activities and guidelines including Privacy, Anti-Money Laundering, Anti-Terrorist Financing, FCAC, Know your Client, Occupational Health & Safety and Guidelines for Business Conduct
• Supporting the Portfolio Managers and Associate Portfolio Managers in maintaining client portfolios in accordance with established firm strategy which includes, utilizing the Central Portfolio Models and pools, focusing on client segmentation and client’s risk appetite

• Adhering to bank and firm standards, policies and business practices to ensure that Private Investment Counsel is meeting the appropriate regulatory and compliance requirements as they relate to both new and existing accounts

• Escalating, documenting and reporting any unusual occurrences, suspicious or fraudulent activities, as per established procedures

Team Membership

• Contributing to the effective functioning of the Private Investment Counsel team
• Fostering and developing a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement
• Building effective working relationships across the team and with various business line, internal and external stakeholders
• Maintaining a high level of client service
• Facilitating a culture of open and honest communication

• Actively participating and contributing to coaching sessions, touchbases and team meetings

• Encouraging the generation of new ideas and approaches
• Actively sharing knowledge and experience to enhance the development of all team members
• Developing and executing a meaningful employee development plan.

Education/ Experience

• Investment management knowledge
• Strong relationship management skills
• Proficient in providing support to investment management activities
• Strong interpersonal, communication & listening skills

• Results/Goal achievement oriented

• Self- motivated and disciplined
• Executes with Integrity

• Working knowledge of the products and services offered by Scotiabank partners in order to identify and refer clients as appropriate.
• University Degree (Business, Economics, Accounting, Finance), College Diploma or equivalent
• CSC would be an asset
• Two years industry experience

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.