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Officer IV - Toronto, ON

Date: Jan 7, 2019

Location: Toronto, ON, CA

Company: Scotiabank



Requisition ID: 49192


Join the Global Community of Scotiabankers to help customers become better off.

Job Purpose

The Investigations Officer is responsible for conducting thorough analysis when researching assigned cases independently in order to draw conclusions and present solid recommendations while prioritizing the Banks interests as well as our internal and external client’s interests. The Officer applies strong business writing skills applying the ability to select the most appropriate methods of communication as well as applying the ability to communicate effectively with a variety of audiences of all levels (i.e. FX Traders, Directors, Senior Managers, Analysts, Clerks etc.) in order to communicate proposed resolution to case at point, resulting in minimized ambiguity and reason for proposal.  The Investigations Officer is responsible for minimizing losses to the Bank and our clients from fraudulent activity, this is done by analysing activities and trends, reviewing previous activity and contacting our internal and external partners with a sense of urgency to ensure mitigation of risk. The Investigations Officer uses a creative approach to problem solving while implementing the ability to effectively motivate required actions in order to satisfy client relationships


Key Accountabilities


Contribute to the effective and secure operation by:

  • Using well developed analytical skills and discretion, responsible for independently managing and processing large volumes of assigned cases in an accurate and timely manner.  Using a high analytical aptitude coupled with sound judgment the Officer is responsible to gather relevant data, draw conclusions and present solid recommendations.
  • By leveraging solid interpersonal and communication skills in a fast-paced, deadline driven environment ensuring client satisfaction, on a daily basis responsible for communicating with internal and external parties (FX Traders, Directors, Senior Managers, Managers, Corresponding Bank’s—all levels) in order to cultivate and expand close business client relationships and determine a proposed resolution for the case at point.
  • In order to complete the lifecycle of the case the Officer is responsible for applying the utmost attention to detail when processing final outgoing payments for settlements to Global Financial Institutions ranging far beyond 1MM in value
  • Responsible for reacting and minimizing risk to the Bank on fraudulent transactions by continuing to analyse information received and challenge any anomalies or discrepancies to resolution.  Also by applying effective and efficient communication skills using all channels of communication.    
  • Act as an escalation point for internal Departments for any complex issues they are unable to resolve (inquiries from 1000+ Branches, BSC’s, GTB, FX, DP, Mocatta, MMA ) Responsible for gaining the reputation as a trusted advisor in order to uphold the Banks service excellence standards.
  • Participates in the daily huddles raising issues and operational deficiencies within the department.  As such, responsible for promoting process improvement initiatives


Functional Competencies

The Investigations Officer must have a good working knowledge of both the domestic and international payment systems, our back office applications supporting the various payment/settlement processes (SWIFT, BESS (Bank Electronic Support System), CORONA, (Nostro Reconciliation) PEGA (Investigations), Oracle,(Bank G/L System) Intralink, ACSS/US Bulk Exchange, and Wall Street(Foreign Exchange and Money Market) and a working knowledge of the businesses in which we support.  Sound judgment and a high level of analytical aptitude is required to investigate and resolve outstanding transactions and customer queries (internal departments such as Branches, Foreign Exchange, Money Market, Payments, Derivatives and external such as Correspondent Banks, Toronto Data Centre).  Common sense and discretion must be exercised to reduce risk associated with outstanding items.  The environment calls for a well-rounded Officer who not only possesses the required technical expertise, but also the interpersonal and communication skills to effectively motivate required actions, foster a creative approach to problem solving, possesses the drive to act upon these problems and has the initiative to continually focus on process improvements resulting in a better client experience.


Education/ Experience 


  • Minimum 3 year’s experience/exposure to Bank’s back office operations environment.
  • Post-Secondary Level of Education preferred but not required.
  • Proficient in Computer Skills such as Microsoft Word, Excel, as well as internal systems as aforesaid.


Location(s):  Canada : Ontario : Toronto

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

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