Title:  National Director, Process Quality Assurance - Canadian Commercial Banking (Toronto, Ontario)

Requisition ID: 220140

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

National Director, Process Quality Assurance, Canadian Commercial Banking (Toronto, Ontario)

Purpose

Leads and oversees Commercial Banking (Distribution, Roynat and Real Estate) ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

The National Director, Process Quality Assurance is responsible for building, refining and overseeing a strategic plan related to ensuring Commercial Banking (Distribution, Roynat and Real Estate) are complying with credit and operational processes. The intended outcome is to ensure process standardization and optimization. 

In this role you will influence and develop strategies and tactics to establish and maintain appropriate controls on the regional portfolios as well provide subject matter content for credit and operational risk training programs. You will also be responsible for ensuring appropriate communication is in place to disseminate credit process changes, compliance trends and coaching opportunities for both regional individuals and Leadership. 

The role is intended for a high potential individual with strong credit background. a progressive analytical mindset and good understanding of Commercial Banking as they will be involved in designing strategic solutions and obtaining engagement from all stakeholder.

Accountabilities:

Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Provide Strategic direction and transparency of compliance metrics to Senior Leadership:

•    Work with Head Office Credit Solutions and Analytics Teams in the development and sustainment of dashboards to provide transparency on key compliance metrics.
•    Key metrics will include adherence to processes to maintain satisfactory standards for past due annual reviews, late interim reporting, offside conditions not addressed, outstanding collateral defects, Higher Risk customers, AML challenges as well as various operational  and credit processes such as completion of environmental documents, due diligence checklist, satisfaction of conditions precedent as well as pricing threshold sign offs and lending program requirements. 
•    Develop Key Performance Indicators and Service Level Agreements for various processes both existing and new ones identified during quality testing.
•    Present a consistent National Dashboard to Commercial Banking Executive Leadership Committee and advise of trends, gaps and provide recommendations for action plans. This will include recommendations to address longer systemic challenges.
•    Respond to periodic asks from Senior Leadership for refinements or new areas of focus which may be specific to industries, new processes or regulatory changes.

Oversee regional teams as they generate compliance metrics:

•    Develop and monitor the framework which Leadership teams in each region or Business Line are provided with key themes, trends and upcoming changes so that they can be addressed in a timely manner.
•    Establish methodologies for sampling of various processes which will be consistent between regions. This will include decisions on which process to sample, which time frame and how information will be obtained and recorded.
•    Provide regional team members with clear communication on the consistent methodology and validate that it is being implemented as expected.
•    Provide strategic direction to address oversight and plans to ensure sampling methods are being executed to plan in a timely manner and are sustainable.
•    Address any challenges which regional team members may face obtaining information and engagement which would prevent the appropriate reviews.  This would include raising issues and obtaining resolution with both regional VPs and Senior Leadership in all Commercial Banking business lines.
•    Provide team members with training and oversight to be able to provide a consistent sampling and information recording. 
•    Champion areas requiring attention and influence resourcing and budget which may be needed from time to time.

Provide direction for the resolution of challenges or gaps:

•    Guide regional team members to ensure timely resolution of challenges, negative trends or gaps in the credit and operational processes which are discovered from the regional sampling exercises are being addressed by regional Bankers.
•    Oversee the regional team members to ensure they are managing and tracking resolution of issues as well as escalating any delays or challenges.
•    Coach the regional team members with skills related to credit, ability to influence, time management and priority setting.
•    Maintain regularly scheduled meetings with regional team members to share best practises and common themes in order to enhance solution building skills and be aware of any evolving similar themes within the region or different business lines in Commercial Banking.
•    Collaborate with various Partners such as GRM, Audit, Global Operational Risk and Shared Services to best understand root causes of gaps or issues in existing processes and potential opportunities.
•    Contribute to the overall culture of accountability and requirement for local solution of any process issues resulting from gaps in execution. 
•    Provide input and support approvals for changes with respect to resources, credit documentation, credit processes/lending programs/ operational processes and manual sections which would be necessary as part of solutions to systemic challenges.
•    Meet with customers, lawyers or receivers where necessary to develop market intelligence and ongoing enhancements to compliance metrics.

Contribute to the Training needs resulting from gaps in Processes:

•    Work with Credit Solutions-EO, Roynat and Real Estate-EO and GRM to identify areas of training needs for various credit and operational processes.  The incumbent will act as a subject matter expert and share information obtained from the sampling which will be used in the creation of effective training programs.
•    Regional Team members may from time to time be called upon to deliver training related to specific process content. The National Director co-ordinates efforts for their availability and take steps for them to be well versed in the content. 
•    Assist in the professional development of the regional team members through evaluation of performance and recommendations for career progression, partnering closely with the Banking VPs.  
•    Working with various Partners, the incumbent will require a strong knowledge of various credit and compliance topics and the ability to take complex situations and break them down to straight forward components which can be rolled out and delivered by regional team members.
•    Collaborate with various Commercial Banking EO members to determine effective methods to communicate credit process changes or amendments through the regional team members to impacted Bankers.

Identify and drive efficiencies and process improvements:

•    Cultivate an environment of continuous improvement
•    Work closely with applicable partners and colleagues to ensure standardization of processes and execution is being followed in a consistent manner
•    Champion key efficiency initiatives and co-ordinate efforts with Partners as necessary
•    Identify and drive efficiency opportunities by provide subject matter expertise as necessary to colleagues responsible for running initiatives to create capacity
•    Source efficiency recommendation from team members and relay key feedback from the field to Head Office Leaders

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Reporting Relationships:
Primary Manager:    Vice President, Credit & Business Controls, Canadian Business Banking
Direct Reports:    Regional Team members (approx. 6 - 12)

Education / Experience / Other Information:

Education

•    Post graduate education in business and/or relevant equivalents

Skills / Work Experience 

•    Excellent knowledge of Commercial Banking processes, products and services, including a working knowledge of the systems, routines and operating procedures
•    Superior  credit skills and sound judgment as demonstrated through his/her previous track record and experience
•    Strong understanding of AML, Higher Risk Client and KYC requirements.
•    Demonstrated ability to generate and implement strategies, roadmaps and business cases 
•    Superior risk assessment and analytical skills
•    Superior accounting and financial analysis skills
•    Proven and Strong Leaderhip and coaching abilities
•    Good understanding of commercial management systems 
•    Superior communication skills (oral & written)
•    Superior industry knowledge                                    

Working Conditions

•    Work in a standard office-based environment in Toronto, Ontario
•    Non-standard hours are a common occurrence
•    Travel may be required  

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.