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Title:  Manager - Trade Floor Telephony Technology




Requisition ID: 82854


Join the Global Community of Scotiabankers to help customers become better off.


The team:

The Global Telephony team has accountabilities throughout the bank’s geographical footprint and is responsible for providing our 40,000+ employees with robust and reliable voice communication solutions. The Trade Floor Telephony technology team is a critical component of the Global Telephony team and is responsible for supporting essential, revenue generating teams on Scotiabank’s trade floors across the globe in a fast-paced, challenging yet rewarding environment. The team is also accountable for the delivery of a complex and critical service catalogue ensuring line of business (LOB) alignment and the overall strategy.


The role:

Reporting to the Director of the Global Unified Communications and Employee Access Provisioning, you will lead a high performance IT team by providing leadership, strategic direction & management supervision for all activities; including the delivery and support of reliable Turret and Voice recording technology in a fast paced environment. Primary focus is managing the day to day operations, project delivery, trader voice circuits and regulatory compliance.  As part of your directive to ensure system availability for a critical communication tool you will be reachable 24x7 and will participate in annual system and site disaster recovery (DR) testing.  As the scope of this team is global, travel (both domestic and international) may be required.


Is this role right for you?

  • You will provide support for trade floor turret and Cisco telephony systems.
  • You will provide support for voice recording systems across multiple lines of business
  • You have strong organizational & prioritization skills to enable you to multi-task and prioritize work to meet deadlines.
  • You are detail-oriented, proactive, plus, have an eagerness to learn and thrive on challenge.
  • You are able to communicate and effectively work with senior leadership
  • You will participate in Change Management for production deployment support.
  • You will participate in Incident Management, Problem Management and support Audit activities for supported production environments.
  • You will analyze issues, identify root causes and work towards fixes.
  • You will provide back up support to other managers and to the Director.
  • You can mentor and coach more junior members of the team sharing your knowledge to grow the team through the individuals.
  • You will support the bank in terms of legal and regulatory compliance requests


Do you have the skills that will enable you to succeed in this role?

  • You have at least 3+ years of working experience as a team lead and/or technical lead and/or technical people manager.
  • You have at least 4+ years of hands-on technical working experience supporting a trade floor environment; and in particular with BT brand Turret telephony technologies (e.g., ITS pV405Hi and/or ITS Netrix and/or ITS Hi-Touch and/or IP Trade turrets).
  • You have at least 2+ years of hands-on technical working experience with the RedBox voice recording platform & with Cisco Unified Communications Manager (CUCM) Telephony systems.
  • You possess excellent communication (verbal/written) skills with users, developers, stakeholders & management.
  • You can work well across many teams, geographies, cultures and environments.
  • You have a post-secondary education in Computer Science, Engineering or related field of study.


What's in it for you?

  • You will stay on the leading edge of trade floor telephony technology as the bank builds out its next generation trade floors and the team expands its global support model
  • The Bank will provide a dynamic, fast-paced, flexible and very progressive working environment that will allow your creativity and energy to prosper and thrive.
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
  • We foster an environment of innovation and continuous learning.
  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • Located in the heart of Toronto’s financial district, the work site is located just west of the TTC’s Line 1 King subway station. This location has access to The PATH & is located minutes from GO Transit/VIA Rail hub at Union Station; as well as the TTC’s King 504 streetcar line.
  • Minutes from the Gardiner Expressway & the DVP.
  • Located nearby is The Commons, a dining space for employees where breakfast & lunch are served. Also, The Bean serves hot/cold beverages & snacks.  Also many food court & restaurant options in The PATH without venturing outside.
  • We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.



Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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