Title:  Manager - Technology Field Support

Requisition ID: 257882 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

@Bar IT Support is a dedicated team within Scotiabank’s Employee Digital Experience (EDX), focused on making technology simple, reliable, and empowering for our employees. Our @Bar model supports a building-level community through both scheduled appointments and an on-site queue—giving employees flexible options that fit their day. We’re the front line for access to systems and applications, end-user computing issue resolution, and request fulfillment, and we take pride in delivering a consistently excellent IT experience through intuitive tools and best-in-class support.
Our @Bar team supports the Bank’s employees Monday to Friday, 8:30 a.m. – 5:00 p.m. (excluding statutory/banking holidays), based at our downtown Toronto campus.

In this leadership role, you will guide and develop a high-performing support team by setting clear objectives, monitoring progress, and providing meaningful feedback and coaching throughout the year. You will play a key part in building team capability by leading recruitment for vacancies during periods of turnover—helping ensure the @Bar continues to deliver an outstanding employee experience.
As the single point of contact for technology-related needs, you’ll take ownership of issues end-to-end and ensure a seamless support experience. You will also act as a technical liaison with other departments, gaining exposure to new initiatives and helping drive the successful implementation of projects across the organization.

Is this role right for you? In this role, you will:
• You lead with confidence—motivating and developing a support team while modeling exceptional customer service and strong day-to-day business management.
• You’re passionate about championing a customer-focused culture that strengthens relationships, expands knowledge, and leverages broader Bank partnerships, systems, and expertise.
• You thrive on tackling customer issues—resolving them directly when you can and confidently bringing in the right internal partners when you can’t.
• You like to roll up your sleeves—staying hands-on during mid-to-complex deployments and acting as a trusted internal consultant for assigned infrastructure, offering practical, high-quality solutions to complex problems.
• You bring empathy, professionalism, and a clear sense of urgency—helping customers feel supported, informed, and confident throughout every interaction.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• You bring strong verbal and written communication skills, along with the interpersonal strengths to build trusted relationships with internal and external partners and vendors.
• You have experience leading and/or managing a team of technical resources, and you’re motivated to grow your people-leadership capability.
• In addition to leading and/or people management, you have 3+ years of hands-on experience as a desktop support technician (or similar role) in a large corporate environment.
• You have 3+ years of hands-on experience using strong problem-solving and decision-making skills to deliver technical support and customer service in a fast-paced, high-demand office environment.
• You have hands-on experience resolving technical issues related to Windows Operating Systems for PCs and Macintosh iOS/macOS.
• You have working knowledge of Office 365 (e.g., Microsoft Word, Outlook, Excel) and enjoy helping others get the most from their tools.
• You have excellent organizational skills and can manage multiple complex initiatives with structure, follow-through, and attention to detail.
• Completion of a post-secondary education in Computer Science or a related field of study.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.