Title:  Manager - Hospitality Services, Scotiabank North Customer Centre

Requisition ID: 240773

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

The Manager, Hospitality Services is responsible for overseeing executive bookings and delivering high-touch, end-to-end event services at the Scotiabank North Customer Centre. This role ensures seamless coordination across internal departments and external vendors (e.g., food services, facilities, technology) to meet client expectations with excellence.

Is this role right for you? In this role, you will:

Event Execution & Client Experience

• Lead the planning and delivery of executive events, ensuring they are executed on time, within budget, and to the highest service standards.
• Provide strategic guidance to clients on event planning, aligning with their objectives.
• Communicate event requirements clearly to all operational teams.
• Conduct pre-event inspections and manage on-site operations to resolve any issues proactively.
• Monitor service delivery from vendors (e.g., Aramark) and escalate persistent issues as needed.
• Manage post-event billing and cost reconciliation.
  
  

Service & Process Improvement

• Contribute to special projects and continuous service enhancements.
• Build strong relationships with frequent clients to gather feedback and identify improvement opportunities.
• Collaborate with internal partners to develop policies that elevate customer experience.
• Advocate for client needs by challenging existing processes when necessary.

Facility & Team Oversight

• Maintain thorough knowledge of executive structures to prioritize bookings effectively.
• Build and manage relationships with key users and service providers.
• Monitor facility conditions and coordinate maintenance as needed.
• Supervise team members to ensure consistent service delivery.

Leadership & Team Development

• Manage daily scheduling to ensure adequate coverage.
• Lead, coach, and develop direct reports and support team-wide training initiatives.
• Model exceptional customer service and professionalism.
  
  

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

Education & Experience

• Degree in Hospitality or Event Management with relevant experience, including in a supervisory role.
• Experience in venue and event management, preferably with senior executive clientele.

Core Competencies

• Exceptional judgment, communication, and interpersonal skills.
• Proven ability to lead teams and work independently.
• Strong customer service orientation and attention to detail.
• Fluent in English; French and Spanish are assets.
• Proficient in MS Office (Word, Excel, Outlook, Access).

Functional Expertise

• Expert in event planning, including food & beverage, AV, and logistics.
• Skilled in vendor management and influencing without formal authority.
• Creative problem-solving and crisis management during events.
• Deep understanding of executive-level service expectations.
• Strong analytical and strategic thinking abilities.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.