Title:  Manager Channel Content Development - Toronto, ON

Requisition ID: 252893 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Channel Content Development, Sales Enablement & Effectiveness - Canadian Banking, plays a key leadership role in designing, developing, and maintaining high‑quality, role‑centric learning solutions that support frontline training excellence across all channels. The role ensures learning assets meet business needs, adhere to design standards, and support strategic priorities, contributing to a cohesive, omni‑channel learner experience. This position champions a client‑focused culture and ensures all activities are executed in alignment with internal policies and regulatory requirements.

Is this role right for you? In this role you will:

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Leads the design and development of high-quality, multi-modal learning experiences by overseeing production, collaborating with designers, and applying adult learning and experiential principles.
• Collaborates with stakeholders and SMEs across geographies to validate content accuracy and ensure deliverables drive measurable business outcomes in a high-performance environment.
• Oversees reporting and CMS dashboards to ensure learning development completion and alignment with project scope and timelines, while providing insights and recommendations based on trend analysis.
• Implements learning evaluation tools, including learner scorecards and feedback loops, to measure effectiveness and drive continuous improvement.
• Manages CMS adoption and SLA performance while maintaining training content to ensure compliance and currency; contribute expertise to strategic planning and learner journey design.
• Stays current with industry trends and digital learning technologies to enhance operational excellence and innovation in solution delivery.
• Leads and develops a team of Designers, fostering a culture of innovation and collaboration, while building strong cross-functional partnerships to align training with business strategy and ensure high-quality content delivery.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Post‑secondary education in Adult Learning, Education, Communications, or related field. 5+ years of experience in learning design, instructional design, or training program management (financial services experience preferred).
• Experience leading design teams, managing multiple projects, and working with cross‑functional stakeholders.
• Strong technical skills in content creation tools; experience with CMS, LMS, or LXP platforms is an asset.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.