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Title:  Manager, e-Procurement






Requisition ID: 64836


Join the Global Community of Scotiabankers to help customers become better off.

Job Purpose

The Manager of e-Procurement on the “Run” team provides procurement technology application 2nd level support and is a client-focused, results-oriented, energetic team player that can quickly diagnose issues and solve problems by applying operational knowledge of applications and sound judgement to escalate complex issues to achieve timely resolutions.  Reporting to a Senior Manager, performance objectives include contribution to the creation of support operational procedures, providing guidance and instruction to 1st level support team members as well as achieving resolution time objectives that are performed in accordance with Scotiabank values and guiding principles and in adherence to the Scotiabank Code of Conduct,


Key Job Accountabilities

System Support & Maintenance Initiatives

  • Review, investigate and resolve Level 2 system issues.
  • Escalate issues to Level 3 Support or when required to software provider for resolution.
  • Contribute to the planning and execution of maintenance initiatives for platform upgrades and new releases. This includes working with IT partners performing testing (i.e. UAT).
  • Collaborate to develop the Support plan for software releases and maintenance.
  • Accountable for operational activities related to system health checks, data governance and application exception handling.
  • Oversee Level1 Support.


Project Management

  • Manage the planning and execution of projects assigned to this role. This includes working with project resources, assisting with defining scope, helping to develop project plans and schedules.
  • Conduct project status meetings and provide updates to management and business partners.
  • Manage project issues, ensuring appropriate and timely escalation to key stakeholders and management team when needed.
  • Capture lessons learned at the conclusion of projects and sharing them with project team and broader department to support continuous improvement of project delivery processes & risk management.


Operational Effectiveness/Improvement

  • Contribute/conduct process improvement initiatives to drive operational efficiency and more effective support practices.
  • Ensures support process documentations (i.e. PRP’s and SOP’s) are created, maintained and adhered to for effective and timely support issue resolution
  • Contribute to the development of procedures for post-implementation operation and support, user training and training guides.


Skills, Experience and Functional Competencies:

  • Strong experience with eProcurement systems (i.e. Coupa, Ivalua, SAP Ariba, etc.)
  • Working knowledge of strategic sourcing RFx/Auctions, online purchasing, contract management, supplier risk management including vendor management and third-party risk management as it is related to applications being supported.
  • Strong ability to prioritize, investigate, problem solve, and explain technical problems in simple terms.
  • Superior communication skills and ability to respond to issues in a timely and succinct manner.
  • Maintains positive relationships in order to gain cooperation and assistance when escalating issues.
  • Creative, innovative, pro-active, results-oriented, customer-focused and attentive to detail for help desk support, system administration, data governance, and reporting.
  • Thrives in a fast paced environment to maintain operational SLAs supported by knowledge of ticket management principles and tracking systems.
  • Ability to lead tasks from start to finish, following through to ensure successful completion.
  • Ability to multi-task projects and support activities, and manage shifting priorities.
  • Ability to facilitate effective meetings, training and presentations with team members and stakeholders.


Education and other requirements

  • Post-secondary degree/diploma in computer science or related technical field.
  • Experienced in Coupa, Ivalua, or similar Procurement/SRM platform (certification is preferred but not required)
  • Preference given t candidates with strong knowledge and proven hands-on experience with eProcurement technology and S2P process
  • Experience with issue tracking tools (i.e SharePoint, ServiceNow or other like tools)
  • Through computer skills (MS Office: Excel, Word, Visio, Project)
  • Occasional weekends/off-hours work is required to manage cutover/maintenance release activities.
  • Excellent verbal and written communication skills in English and Spanish is an asset

Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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