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Manager, Unsecured Lending Products

Date: Feb 11, 2019

Location: Toronto, ON, CA

Company: Scotiabank





Requisition ID: 52358


Join the Global Community of Scotiabankers to help customers become better off.

Job Purpose:

The Manager, Unsecured Lending is responsible for overseeing the strategic business direction of various unsecured lending products. This position contributes to the profitability and revenue growth of the consumer portfolio through the development and maintenance of consumer lending products and initiatives that maximize market share and growth opportunities.  The job ensures that product profitability is maximized, products are competitively positioned and delivered efficiently for existing and future customer needs.


Key Accountabilities:

  • Drive the development and execution of strategic business plans by:
    • Creating and maintaining a product development plan for the unsecured lending portfolios for Retail customers
    • Leading the development and implementation of product and marketing objectives and strategies for the portfolio
    • Leading the evaluation and development of customer-centric products and programs and product distribution system enhancements
    • Evaluating opportunities through design and review of financial models that analyze risks, costs, budgets and overall financial consequences
    • Developing strategic proposals that fit into overall department, division and Bank objectives
    • Recommending and implementing approved pricing strategies
    • Assessing the economic and financial feasibility of new product opportunities
    • Developing and maintaining a full understanding of the competitive landscape and competitor products and delivery channels
    • Manage the communication of products / related policies and procedures to internal and external partners


  • Maintain high quality market intelligence and internal management information
    • Tracking competitor products and pricing
    • Maintaining lines of communication with internal partners about product needs, competitive opportunities and trends
    • Maintaining a current awareness of operational procedures, systems and issues facing the various delivery channels to identify opportunities for product changes
    • Gathering and maintaining a history of competitive pricing and identifying past and future pricing trends, price leadership and overseeing the development and maintenance of pricing models to analyze revenue impacts
    • Producing ad hoc, monthly, quarterly, and annual management reports/dashboards for executive that include key measures that are meaningful and accurate




  • Provide leadership for approved strategic business plans
    • Partnering with internal and external stakeholders to obtain their buy-in and resources to proceed with plans and projects
    • Directing the process of product development / enhancement to ensure competitive and comprehensive products are offered
    • Producing business cases for new or enhanced product, system and operational development
    • Ensuring business requirements are accurately prepared and interpreted, meet the needs of all stakeholders, and provide all information required to support new or enhanced product


  • Provide ongoing support to internal partners, channels and customers
    • Ensuring up to date information is available to field staff and other users through all publication channels (circulars, manuals, job aids, the resource centre, pricing guides, marketing material)
    • Directing the development and delivery of sales training materials, programs, periodic newsletters, circulars, procedural guidelines/operating procedures so that up to date information is provided to the field
    • Developing, executing and facilitating training information seminars
    • Ensuring timely responses to field enquiries and that complaints/problems escalated to the business line are resolved
    • Ensure operational and systems problems are identified and solutions implemented by the appropriate operational and systems departments
    • Formulating and overseeing communication of the business lines policy and strategic objectives to the field and providing direction or authorization on issues with policy implications
    • Authorizing non-standard pricing within defined authorization range


What we offer

  • Competitive salary, benefits and retirement package
  • Inclusive and flexible work environment
  • Commitment to support your professional development
  • An opportunity to help shape the future of lending


What we are looking for  

  • A self-starter with a passion for creating customer value and curiosity in consumer lending
  • Someone whom enjoys working in a fast paced and uncertain environment
  • An independent thinking and team player whom is adept at facilitating group problem solving
  • Someone whom is knowledgeable about the retail lending products
  • Individuals with a knack for consensus and relationship building


Expected skills/experience

  • 5-10 years of professional experience, lending and banking industry experience is an asset
  • Prior product management, project management, strategy or experience operating a business is a definite asset
  • Experience and competency with P&L analysis, building presentations, project plans and dashboards  
  • Demonstrated written and oral communication skills

Location(s):  Canada : Ontario : Toronto 

As Canada’s international bank, we are a leader when it comes to inclusion. Scotiabankers hail from over 120 countries, speak more than 100 languages and serve over 23 million customers globally. As a highly diverse company, we know that an inclusive environment for employees and customers helps everyone achieve their best. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide a positive recruitment experience.

Job Segment: Bank, Banking, Product Development, Manager, Product Manager, Finance, Research, Management, Operations

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