Title:  Manager, The Commons

Requisition ID: 251803 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The role:

The Commons, located at Scotia Plaza, Scotiabank North, and 351 King Street East, is an innovative employee hub that brings employees together in an activity-based work setting; it includes event space, an eatery with healthy and sustainable options, and an IT Service Bar.

Reporting to the Director, Hospitality Services & SBN Operations, the Manager is responsible for the overall success of the employee experience and works with Executive Offices, Global Operations, Real Estate and Food Services to ensure an engaging and high quality of service. Ensure business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies, and procedures.

Is this role right for you? In this role you will:   

Leadership

• Manage a team of 1 Assistant Manager and 3 Event & Experience Leads ensuring support is provided to The Commons and its guests in alignment with Hospitality Services.
• Manage and resolves escalations from Event and Experience Leads related to employee experience, security access, maintenance, supplies, meetings & events.
• Cascade divisional/organizational objectives and leads others to deliver business and operational results.
• Responsible for stakeholder alignment across related teams/vendors to achieve results and meet project/program and operating objectives and engagement activities within the Commons
• Drive team focus of continuous improvement, improving how we work, including experience and environment within The Commons.

Employee Experience

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Maintain a thorough knowledge of bank structure including executives to allow for prioritization of needs.
• Able to troubleshoot and resolve operational issues promptly and professionally; proactively anticipate the needs of employees within The Commons and concurrently taking steps towards solutions.

Expense Management

• Manage expenses for all relative to the operations and administrative support and proactively identify opportunities to decrease costs.
  
  • Monitor, control, and authorize within limits, monthly expenditures.
  • Review and ensure appropriate controls and tracking systems are in place for all expenses related to the department.
  • Manages the identification and implementation of cost savings opportunities.
• Assist, review and where applicable submit expense planning and budgets for the applicable transits on an annual basis.
• Ensure appropriate management controls exist and escalate all out of budget requests.
• Contribute to maintaining the budget in line with business financial objectives.

Other

• Manage the OHS and Fire and Safety Requirements.
• Ensure compliance with the OHS program is maintained for The Commons.
• Maintain information/data related to First Aid Attendants, OHS Committee membership and Fire and Safety procedures.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Create an environment in which their team pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Build a high performing environment and implement a people strategy that attracts, retains,develops, and motivates their team by fostering an inclusive work environment. communicating vision/values/business strategy and managing succession and development planning for other teams.

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:  

• Post secondary education in Hospitality or Event Management or related field from an accredited university or college or a minimum of 5 years of related experience.
• Thorough knowledge and understanding of department’s policies and procedures.
• Strong organizational skills and ability to set priorities and manage time.
• Excellent communication and interpersonal skills in dealing effectively with issues and interaction with internal and external parties.
• Experience leading a team and excellent and proven customer service focus record.
• Excellent verbal and written communication skills and experience with marketing and communications.
• Able to work with minimum supervision and in collaboration with a large team.
• Strong relationships and people-oriented skills.
• Strong knowledge in MS Office (Word, Excel, Outlook, One Note, MS Teams).

Working Conditions:

• The position requires working in the office between the 3 locations.
• Lifting and moving boxes and furniture may be required to support engagement events, tasks and initiatives.
• The position is primarily non-physical with intermittent periods of sitting or standing.
• Intermittent periods of concentration are required while working on computers and verifying the accuracy of documents/reports.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development.

• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience.

• An organization committed to making a difference in our communities – for you and our customers.

• Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.