Title:  Manager, SBN Workplace Operations

Requisition ID: 255187 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:

The Manager is responsible for supporting the overall success of the Operations Model by working collaboratively and managing a team of Operations Leads, Guest Support, Ground Reception and Coordinators at Scotiabank North. The Manager works with the Senior Manager, Workplace Operations  to ensure design, delivery and continuous improvement of the service experience as defined by the operating model

Is this role right for you? In this role you will:

• Manages the Operations Team and focuses on operational excellence and service standards.
• Leads and drives a client focused culture throughout the team of Operational Leads to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Manages and ensures the support provided to the Business Partners and Executives is aligned to the Operational Model and the needs of the partners being serviced.
• Manages and resolves requests, concerns, issues, and complaints escalated by the Leads related to maintenance, supplies, mail, facilities, technology etc.
• Understand, prioritize, and articulate challenges and successes of the assigned floors and residents; assist with solution development with Senior Manager, Workplace Operations, where necessary.

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:   

• Undergraduate degree in Business Management, Operations
• 5 years relevant working experience in leading a team within the financial industry.
• Knowledge in Workplace Operations or Office Management is an asset.
• Thorough knowledge of people performance management techniques.
• Working ability to manage several priorities simultaneously which will include the delegation of assignments and follow up with staff.
• Working knowledge of Bank accounting controls, organization, and structure.
• Knowledge of Business Continuity Planning and Compliance Reporting.
• Thorough knowledge of Microsoft Office Suite applications, Power BI, OfficeSpace and Visitor Management Software. 

What’s in it for you?

• Lead strategic projects with a significant impact on business line growth.
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
• An organization committed to making a difference in our communities – for you and our customers.
• Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
• Perfect for problem solvers who love to scenario plan and work with a wide-ranging number of business partners and geographies.
• Get a great overview of how the Bank operates by joining the Global Operations team in a role that has widespread impact across all major business lines and functions.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.