Title:  Manager, Retail Payment Operations and Services - Retail Payments

Requisition ID: 246929

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Manager, Retail Payment Operations and Services - Toronto, ON

Contributes to the overall success of the Retail Payments as well as the broader Cards, Payments, Loyalty, and Client Experience (CPLCX) team in Canada ensuring specific individual goals, plans, initiatives are executed & delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you, will: 

• Supports efforts and takes actions to progress the team’s mandates:
  • To develop and execute strategies to manage fraud risk and scams;
  • To optimize payment authorization and authentication performance;
  • To deliver key payment operations, projects and initiatives;
  • To oversee payments systems performance and work with technology partners to assess impact and identify opportunities to improve payments resiliency;
  • To address operational issues, as well as to increase effectiveness and efficiency of payment operational processes.
• Work closely with the Director Retail Payments Operations and Services, as well as Fraud Management partners on assessing and managing payment fraud impact to Retail clients and Retail Payments P&L.  
• Obtain and develop a good understanding of businesses, risks, and processes for assigned projects.
• Supports delivery of assigned projects or initiatives by managing progress of action items, tracking and reporting on work effort, acting as a key contributor in resolving any issues or concerns, ensuring open communication and engagement with working group participants:
  • Performs cost benefit analysis and risk assessments on projects and initiatives;
  • Brainstorms solutions for implementation and troubleshoots issues;
  • Obtains business requirements from stakeholders and documents; helps to support prioritization and execution of requirements;
  • Supports all due diligence requirements in support of Retail Payments strategy (i.e. Initiative risk assessments, operational readiness, privacy risk assessments, or any other control partner assessments);
  • Support end to end development and execution of business cases (financial models, business case write-up, due diligence) that will be presented to applicable governance committees for funding and project implementation.
• Contributes to and at times manages assigned retail payment strategies, which may include supporting product management
• Support and at times lead resolution activities related to issues management of Retail Payment products.  Includes maintaining partnerships with applicable teams/ functional areas of the Bank, managing engagement of any external partners/ vendors needed for resolution, effective resolution and regulatory reporting, tracking or communications, customer interactions as required, and any other activities needed to support timely and complete resolution of assigned issues.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Support and complete all applicable due diligence activities within the Bank’s operational risk framework for new initiatives; actively participate and represent the Retail Payments team in applicable third-party risk assessments, annual reviews, or other compliance/ risk management processes as required in day-to-day activities and job accountabilities.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Champions a high-performance environment and contributes to an inclusive work environment. 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: 

• Experience in fraud risk mitigation and fraud management
• Thorough understanding of the products/services they are responsible for supporting
• Thorough knowledge of the Bank’s application systems and their relationships within the Bank
• Solid knowledge of outside market and competitive products
• Excellent analytical and market research skills
• Sound personal computer skills and an awareness of the technological environments of both the Bank and customers
• Excellent communication and interpersonal skills
• Degree (business/marketing related), or product management/relevant field experience
• 3  years of business or product management experience

What's in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• A competitive compensation and benefits package.
• An organization committed to making a difference in our communities– for you and our clients.
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• You’ll receive clear, transparent criteria to progress in your career.

Working Conditions

• This role is located in our downtown Toronto, ON office location. Non-standard hours may be required to meet business objectives.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.