Title:  Manager, Product Owner

Job Title: Manager, Product Owner, RESL Technology 

Reporting to the Senior Manager, Real Estate Secured Lending (RESL), this role manages the delivery capabilities in the Mortgage Technology environment against the Real Estate Secured Lending product vision, specifically to TLS, STEP & mHUB. 

As part of the RESL Technology team, the Manager/Product Owner has passion and drive to enhance the best in class experience our retail banking users and clients receive across all our platforms which encompass the mortgage experience.  

Understanding the end-to-end mortgage journey and bringing in new ideas, competitive views and concepts to drive excellent client journeys and experiences is key to your success in this role.  

The Manager/Product Owner owns products end to end, leading cross-functional teams to define and implement new features. Working with RESL business partners, key stakeholders, UX researchers and designers, and software developers, they translate client-journey priorities into actionable backlog items and drive them to completion. They execute the strategic roadmap, deliver RESL and Scotiabank initiatives, and ensure compliance with governing regulations, internal policies, and procedures. 

In fulfilling the role, the Manager/Product Owner will take a leadership role in the development and implementation of key short- and long-term strategies and initiatives as related to the digitization and automation of the mortgage process. Leads various working teams and works closely with all relevant stakeholders to ensure operational readiness and change management requirements have been fully implemented within expected timeframes. This individual exhibits a high degree of flexibility, attention to detail, results focus and can effectively manage numerous competing priorities. The role works collaboratively with technology partners and key stakeholders to deliver capabilities and feature enhancements for the product vision with a strong emphasis on customer impacts. Critical to the role is working as part of a team and prioritizing and aligning the product backlog for RESL.  

Is this role right for you? In this role, you will:  

1. Take a leadership role in the design and implementation of key long and short-term strategic initiatives within the mortgage lab and RESL through the initiation and management of projects, development of strategic proposals, business cases, channels strategies and tactics to address evolving customer needs.  

• Lead cross-functional teams with representation from multiple business lines and channels. 

• Lead the implementation and communication of new strategies and the change management effort to communicate change in current processes, disciplines and systems that support the ongoing development and implementation of RESL initiatives. 

• Manage a backlog and new change initiatives through the creation of communication material and messaging, while identifying, planning and executing on communication initiatives with key stakeholders and businesses and identifying tactical responses to negative trends or problems.  

2. Manage and support ongoing processes and activities by completing assigned tasks to lead the development and implementation of digital mortgage-related initiatives in the areas of policy, process, products and marketing to support all channels that support the RESL business. 

• Lead and collaborating with Subject Matter Experts (SMEs) to define system and process requirements, develop implementation and change management plans and detail specific tactics to address opportunities and barriers. 

• Provide stakeholders and leadership with regular project updates/reporting identifying the progress on milestones and all associated risks or known obstacles. 

• Develop innovative solutions and concrete plans that create value for the customer and drive Bank profitability and productivity.  

3. Lead the development and product implementation, including the required training and change management for end users and stakeholders. 

• Identify the key ‘user experience’ metrics and performance indicators. 

• Coordinate efforts across all project streams to ensure stakeholders understand the dependencies and linkages between each deliverable and projects. 

• Lead and support the rollout of the product solution into all channels. 

• Develop, coordinate and approve content for all related communication and training materials to support implementation and ongoing sustainment. 

• Source, analyze, and consolidate all relevant user and stakeholder feedback and incorporate into recommendations and future development releases. 

• Provide ongoing post implementation support to all stakeholders to ensure successful execution and sustainment.  

4. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.  

5. Champion a client focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.  

6. Be part of and foster a high-performance and inclusive work environment. 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:  
 

• Thorough knowledge of mortgage products, policies, and branch operations. 

• Proven leadership skills sufficient to lead and motivate the project team without direct authority and excellent skills in relationship and general business management. 

• A high degree of flexibility to adapt to a wide variety of tasks and changing priorities. 

• Strong problem solver with the ability to source and interpret data, perform analyses, and make informed recommendations and decisions. 

• Excellent organizational and analytical skills with strong attention to detail. 

• Proven ability to take initiative within a large organization to build strong relationships based on outstanding communication and interpersonal skills. 

• Strong ability to engage and influence stakeholders at different levels in the organizations. 

• Ability to communicate complex concepts in easy-to-understand terminology to diverse audiences. 

• CSPO, PSPO, Scaled Agile is considered asset.  

• Experience working in an Agile environment, or with development teams directly, with a strong understanding of agile methodologies is an asset.