Title:  Manager, Product Management Design & Solutions - 12-Month Contract

Requisition ID: 260025 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Product Management Design and Solutions, Global Case Manager supports the delivery of the Global AML Transformation program & assigned projects and day-to-day support activities. Working closely with the Sr. Manager, Product Management Design & Solutions, the Manager will coordinate across the various stakeholder groups including Technology, AMA, Business Lines (across the Enterprise), AML Risk, PMO, and others (as required), to support delivery of programs, plans, initiatives, and strategies on time and within budget for assigned products/platforms and services in scope.

Is this role right for you? In this role, you will:

• Support the Sr. Manager, Product Management Design & Solutions in the formulation of the overall strategy for specific product (Automation, Machine Learning & AI) and journeys assigned, delivering on the strategic roadmap for the platform, prioritizing initiatives and securing necessary resources, leveraging effective collaboration, relationship building, and negotiation leading to "buy-in" and decisions supported by relevant stakeholders,
• Define and translate user needs into requirements, managing the grooming and prioritization of product backlogs, advocating and supporting the scheduling and delivery of assigned backlog items, overseeing design, sign-off, and technology engagement,
• Apply a technical understanding of the assigned platform/product and work with technical teams to formulate the technical solutions and corresponding design documentation. Keep an eye on the latest technologies and come up with ideas to use them to improve the product,
• Understand the product and the core journeys in depth, and use competition trends to inform and improve the product, drawing ideas from across different industries to help generate ideas for the product and its delivery,
• Understand the importance of both the user experience and the product’s performance, guiding through striving for a balance of these aspects by creating clear design documentation that aligns with the product goals,
• Manage queries and programming of structured data/large databases assigned and managed, to address complex business issues and ongoing operational support practices such as logical access, audit retrieval, and production validation activities. Exercise judgment while employing various data techniques and procedures to perform the continuous iteration and analysis of past and current data, to obtain insights about a business challenge/issue,
• Help manage/organize all the information that is gathered during problem discovery and collaborate with the team through solution evaluation and design, assisting with delivering well-researched business cases with the right inputs and outcomes, mapping dollars to both, and assisting with justifying the investment and calculating strategic value, accounting for challenges and contingencies,
• Balance a product-oriented vs. project-oriented approach, applying an intuitive understanding of the metrics necessary to inspire the team. This includes the ability to articulate business problems to the team in a way that enables them to determine the best solutions, engaging with architects and development leads to validate solutions and success metrics/acceptance, using the right metrics, and helping tie them to key business goals,
• Support the product implementation roadmap by participating in regular planning sessions with key stakeholders, contributing to the development and execution of the overall delivery roadmap, and recommending roadmap priorities throughout the project lifecycle. Interact closely with all value stream leads to support the timely delivery of their Oracle-related workstreams,
• Assist with delivering within the established framework and standards that govern and accelerate global initiatives, and support optimization, financial accountability, and execution success across the delivery value chain, including aligning the portfolio to the enterprise delivery framework. Provide release production validation, sign-off, and defect tracking, aligning to program priorities for resolution,
• Help identify internal and external risks of the program, recommending activities to mitigate risks through understanding how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions,
• Contribute to an environment in which the team pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet assigned obligations with respect to operational risk & Business Sustainment accountabilities, regulatory compliance risk, AML/ATF risk, and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct,
• Build strong partnerships globally with First Line, Second Line, Internal Audit, Technology, Data Governance Office, and other key stakeholders in connection with the Bank’s AML/ATF Program, and work collaboratively across functional teams to resolve open issues in a timely and effective manner,
• Provide oversight, direction, coaching, and professional development to Assistant Manager(s) or assigned resources (where applicable). Be involved in the day-to-day execution of owned areas, sustaining a high-performance environment with a focus on individual accountability and strong inter-group collaboration across all teams, reinforcing mutual respect,
• Provide a testing support role at various levels by reviewing and providing feedback on test plans and test cases, analyzing/interpreting test results, and conducting Product Owner Acceptance Testing on initiatives impacting the Enterprise Case Manager or related processes.

Do you have the skills that will enable you to succeed? We’d love to work with you if you have experience with:

• Excellent experience with change management and influencing stakeholders.
• Deep analytical, project management, and communication experience (strong professional writing and PPT presentation skills).
• Experience and technical know-how of risk management procedures, processes, and tools.
• AML experience and understanding of the Oracle system are an advantage.
• Excellent problem-solving skills and the ability to help others organize problem solving.
• Proven ability to operate independently and take initiative in supporting a program strategy.
• Proven excellence in execution of complex and demanding tasks under strict time pressures.
• Solid judgment, strong negotiating skills, and a practical approach to implementation – including knowledge of Bank systems.
• Ability to balance regulatory requirements with the best interests of the Bank and its customers.
• Bachelor’s degree in business administration, commerce, finance, or a similar field.
• Understanding of Technology UX writing and Inclusive Design.
• Understanding of Human Behavior as it relates to UI design, Business and Product Strategy, and Design Thinking.
• Systems thinking, secondary research and comparative methods, qualitative user research, analytics and statistics, evaluative methods and usability, prototyping, UI and interaction design, visual design, information design, and information architecture.
• Power BI and Google Cloud; JIRA, Confluence, and data programming languages such as SQL and Python.
• ITSM tools (ServiceNow is a plus) with a strong understanding of SRE and service management principles.
• Ability to implement complex processes and provide support to data migration efforts.
• Ability to manage multiple workstreams while balancing competing enterprise priorities with a focus on high-value deliveries under resource constraints.

What's in it for you?

• Champion a high-performance environment and contribute to an inclusive work environment.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• A competitive compensation and comprehensive benefits plan.
• An organization committed to making a difference in our communities - for you and our customers.
• You can expect to be recognized and rewarded for high-performance; you will be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.