Title:  Manager, Process Optimization, Private Banking

Requisition ID: 254894 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Responsible for process design, operational requirements and transformational work, collaborating with Banking Operations and Product partners on process design & delivery. 

In this role, you will support in streamlining and automating processes to drive improvements in operational and financial performance that deliver business value, ensure Service Level Agreements (SLAs) are met, and key performance indicators (KPIs) are trending positively. 

 
What you will be doing:

• Support in documenting new and existing processes, analyzing data, and recommending enhanced business processes
• Support in recommending policies/processes/procedures, ensuring risk/compliance adherence, communication and delivery of initiatives for Private Banking Operations
• Support in maintaining an inventory of business processes and coordinating updates to the inventory working with various Operations department teams
• Ensure adherence to Legal, Compliance, AML, Privacy, Risk and Fraud requirements, accountable for internal / external audits and ensure supplier management practices awareness through Third Party Risk training
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Stay abreast of leading practices for business process documentation and execution

Do you have the skills to enable you to be successful in this role? We would love to work with you if you have:

• Experience translating business needs into clear user stories and collaborating effectively with technical teams throughout design and delivery
• Proven ability to develop SOPs and document/map end‑to‑end processes to drive consistency, clarity, and operational efficiency (Experience in Blueworks is an asset)
• Demonstrate a clear track record of process re-engineering from concept to implementation and adoption
• A clear understanding of process optimization and business process streamlining methodologies
• Experience in implementing continuous improvement processes
• Certification in Lean, Six Sigma, or other process improvement methodology is an asset
• Thorough knowledge of standard project methodologies and experience leading projects with multiple resources in a cross-functional, matrixed environment
• At least 2-3 years of experience managing projects within the financial industry
• Excellent communication skills, leadership skills and relationship building skills are critical to successfully supporting project resources / business partners from all levels within the bank and those external to the bank
• Expert user of Microsoft Office applications, particularly: PowerPoint and Excel
• Strong initiative, forward thinking and creative problem-solving skills focused on delivering results are required to support the implementation and service development initiatives as a part of the global strategy and structure
• Strong team orientation and teamwork skills required
• Ability to support projects, manage timelines, tasks and overall deliverables independently

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.