Title:  Manager, Process Design & Optimization

Requisition ID: 263485 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Manager within the Process Design & Optimization team, you are a team builder and a problem solver by nature who can connect strategy and execution and establish process-oriented rigor in an organization. You are a change agent and a leader. You bring thought leadership in business strategy and process management to effectively deliver operational innovation opportunities to transform Scotiabank. You're well-rounded, with the ability to define the right balance between structure and agility that enables Process Design & Optimization to run fast. Lastly, you are a self-starter with a high degree of rigor, organization, and discipline to get things done. 

Is this role right for you? In this role you will:

• Provide expert advice and guidance to management and staff and internal and external stakeholders about business process management principles, Lean Six Sigma re: the identification, improvement, and sustainment of process improvement initiatives (DMAIC).  
• Use analytical and quantitative problem-solving methods to assess, design and implement process optimization opportunities to better connect, streamline and simplify cross-functional operations. Define meaningful business metrics to drive process effectiveness that delivers business results. 
• Effectively communicate complex ideas and strategically influence middle and executive leadership to adopt productivity improvements and champion change management. 
• Works on upwards of 3-4 waves/projects per year – across Operations, IT&S, Retail & Wealth or Corporate Functions 
• Manage a high volume of competing responsibilities by continuously assessing priorities and responding effectively to rapidly changing demands, including those driven by market conditions, customer needs, and technology-related disruptions.
• Work collaboratively in a team setting to solve problems and deliver outstanding advice and solutions to engagements partners.  
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge, in supporting team objectives and personal development. 
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. 
• Directs day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits. Communicates the Bank’s risk culture and risk appetite statement throughout their teams. 
• Contributes to a high-performance environment where employees invest wisely, take accountability, and work on the right things. Ensure timely, high-quality processes and procedures are efficient and effective to enable our business partners’ success and deliver superior customer experience. 
• Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:   

• +3 years of relevant experience, including cost reduction/productivity improvement expertise  

• Lean Six Sigma Green Belt certification and/or PMP is an asset 

• Previous experience with Lean methodology, systems and tools, and small to medium scale change management initiatives. 

• Proficiency in managing organizational changes and ability to align efforts with overall business objectives and develop long-term strategies for sustainable improvement  

• Strong leadership skills to inspire and motivate cross-functional teams, foster collaboration, and drive results.  

What’s in it for you?

• Ability to drive significant change within the organization, leading to increased efficiency, cost savings, and improved customer satisfaction

• Opportunity to enhance skills in leadership, strategic planning, and project management, contributing to personal and career development
• Fulfilment from seeing the direct impact of process improvements on the organization, leading to greater job satisfaction
• Recognition from senior leadership and peers for contributing to organizational success, along with increased influence in decision-making processes.
• Opportunities to collaborate with cross-functional teams, and industry experts, expanding professional network and fostering valuable relationships

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.