Title:  Manager, Performance Tracking Tool Management

Requisition ID: 256173 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Performance Tracking Tool Management is responsible for the end to end ownership, standardization, and evolution of performance tracking tools and reporting innovation that is used across Branch, CEC, Virtual, and digital channels. This role ensures that performance data is accurate, trusted, executive ready, and actionable—enabling data driven decision making and effective performance steering.

Acting as a central liaison between business stakeholders, analytics teams, technology partners, and communications functions, the Manager translates business priorities into scalable application enhancements, dashboards, scorecards, and reporting cadences. The role also innovates and supports the adoption of AI enabled capabilities (including Copilot style tools) and automation to improve insight generation, efficiency, and consistency, while maintaining strong governance and compliance.

Is this role right for you? In this role, you will:

• Performance Steering & Reporting:
  • Own and/or evolve enterprise performance dashboards, scorecards, and reporting assets supporting Channel Performance and Performance Steering
  • Drive innovation through AI and automation across various CRM, reporting and technology application enhancements
  • Translate business priorities and OKRs into clear, standardized metrics and executive level performance views
  • Lead recurring performance reporting cadences (e.g., weekly and monthly updates), ensuring clarity, consistency, and insight quality
• Reporting Modernization & Standardization
  • Maintain reporting inventories and identify opportunities to streamline, modernize, or retire existing tools
  • Drive optimization and migration of reporting into modern Power BI based experiences aligned to enterprise standards
  • Establish consistent scorecard structures, definitions, and presentation standards across channels
• Business, Analytics & Technology Partnership
  • Act as the primary point of accountability for translating business needs into requirements, mock ups, and prioritized backlogs
  • Partner with Analytics and Technology teams to ensure reporting solutions and application enhancements are scalable, accurate, and sustainable
  • Collaborate with Communications and L&D partners to align dashboards, written insights, and executive updates into a cohesive performance narrative
• AI Enablement & Innovation
  • Identify and support use cases for AI enabled insights, automation, and narrative summarization within performance reporting
  • Ensure responsible, compliant adoption of AI capabilities in partnership with enterprise risk and privacy teams
  • Drive connections between data sources and automation of solutions to layer AI in a scalable and reusable way
• Governance & Quality
  • Ensure performance tools meet enterprise standards for data quality, privacy, security, auditability, and change management
  • Balance speed to value with governance, ensuring outputs are trusted and suitable for senior executive use
• Stakeholder Leadership
  • Build strong relationships across Channel Performance, Analytics, Technology, Digital, and Enterprise partners
  • Influence without authority to align stakeholders around shared performance outcomes and reporting priorities
  • Contribute to planning cycles by identifying reporting capability gaps, risks, and investment needs

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Undergraduate degree in Business, Analytics, Technology, or a related field
• Post graduate education or certifications in analytics, data, or technology are considered assets
• 5+ years of experience in performance management, analytics enablement, business intelligence, or technology enabled business roles
• Previous assisted channels experience an asset (Branch, CEC, Virtual)
• Strong understanding of OKR/KPI design, scorecards, and performance steering frameworks
• Experience with enterprise reporting tools (e.g., Power BI or similar platforms)
• Exposure to AI enabled analytics or automation is an asset
• Strong ability to translate complex business needs into clear analytical and technical requirements
• Excellent communication and stakeholder management skills in a matrixed environment
  
  

Location(s):  Canada : Ontario : Toronto || Canada : Ontario : Ottawa 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.