Title:  Manager, Payments Operational Resiliency

Requisition ID: 249631

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Payments Operational Resiliency is responsible for supporting and executing a global payments resiliency framework, focused on documenting and testing preventative measures. The payments resiliency framework supported by this individual and team will be responsible for safeguarding the bank’s critical payment services from technology disruptions and outages as well as attacks and threats from malicious parties. This role focuses on strengthening the bank’s ability to anticipate and recover from operational and technology-related disruptions, while minimizing customer, financial and reputational impact.

Is this role right for you? In this role you will:

• Execute and enhance the payments operational resiliency framework, ensuring resiliency principles are consistently embedded across end-to-end payment processes.
• Assess operational processes and capabilities to identify resiliency gaps and drive improvements in prevention, readiness, and recovery.
• Support the identification and execution of operational change initiatives that strengthen resiliency and reduce customer, operational, and financial impact during disruptions.
• Maintain and enhance operational resiliency documentation and artifacts (e.g., process documentation, playbooks, procedures) in alignment with enterprise and regulatory standards.
• Partner with business, operations, risk, compliance, AML, and incident response teams to integrate resiliency considerations into day-to-day operations and transformation initiatives.
• Seek a deep understanding of the end-to-end payment process, working across operational teams in GWO, MTO, Treasury, Finance, Global Ops, BSC, Canadian Banking and Compliance to ensure successful implementation of target state processes.
• Support and lead assigned workstreams within enterprise and regulatory operational resiliency initiatives, ensuring delivery of agreed milestones and testing commitments.
• Provide operationally focused support and execution to a cross-functional team of members spanning operations, technology, and business. Work in a cross-functional agile environment with Design, Engineering, Analytics Teams as well as Business Stakeholders to create value and deliver a world-class customer experience.
• Create an environment in which his/her team pursues effective and efficient operations of your respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:  

• Bachelor’s degree in Business, Engineering, Computer Science or equivalent
• 3+ years of experience in financial, operations management or related field.
• Proven knowledge of the high-value payments domain including wire payments, SWIFT, ISO20022, FI Clearing, Financial Market Infrastructures (FMI), and other global RTGS models.
• Solid knowledge of the domestic low-value payments domain including ACSS, EFTs, ACHs, bill payments, cheque processing and clearing, Interac, and real time payment and settlement frameworks in production and under development
• An Agile mindset with a focus on delivering business value associated with operations transformation
• Experience in related Payments operations or other areas of capital markets including FX, reconciliation, settlement
• Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast- changing environment
• Proven collaboration and presentation skills with broad audience of stakeholders.
• Familiar with operational process design, understanding lean methodologies to create end to end process improvements.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.