Title:  Manager, Partnerships & Communications

Requisition ID: 256612 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Manager, Partnerships & Communications, is part of a high-performing central team pivotal in driving growth and client-centric strategies with CWM and the Canadian Bank. This role collaborates closely with the Partnerships & Communications lead and supports a diverse set of stakeholders in the development of National and executive communications and planning of the team’s strategy aligned with bank-wide strategy.  

Is this role right for you? In this role, you will:

• Support a broad range of planning and communication engagements, including supporting the design, development and execution of the GWM referral model, virtual & online strategies with internal and external partners, team value prop, client journeys, market and growth strategies, and the operating model.   
• Support Senior Management by contributing to initiatives aimed at the achievement of financial goals/ targets for the division. This includes taking an enterprise-wide approach to support the growth of two-way referrals across the Canadian Bank and Wealth Management.
• Manage strategic initiatives involving cross-functional teams across business lines with activities including competitive / business environment research and benchmarking to determine emerging issues and trends, analyzing the impact / implications of those trends on various strategic plans, and preparing materials and insights for leadership review
• Coordinate and help to lead problem solving sessions, workshops, and interviews with cross-functional / business line working team members and subject matter experts
• to drive critical thinking.
  Work with partners to align strategic planning, related communication, and change management activities with business partners. Track and communicate progress to results, in alignment with partner expectations
• Support the planning process and operational functions in the execution and ongoing management of strategic planning with key businesses to ensure alignment with the Bank’s strategic plan.
• Contribute to ensuring the operating model adopts a growth and continuous improvement mindset as the business continues to evolve in a shifting and global environment.  
• Help to shape and continuously enhance the successful end-to-end client experience and client journey by bringing the whole bank to the client through the WMCs / RMPs / Partnerships team.
• Assist and support leadership across Global Wealth Solutions in delivering effective training and practice management processes that contribute to driving growth and client primacy for the broader team.  This includes supporting the development and implementation of sales management and coaching practices, tools, portals, etc.
• Promote and facilitate the sharing of best practices across CWM partnerships and key partners to enhance productivity, sales effectiveness, client and partner experience.

Communications

• Support senior management agenda, including Partnership’s strategy, partnerships’ value creation projects, strategic planning, executive-level communications and presentation, and others as required.
• In close partnership with GWM and CWM communications and marketing teams, help identify strategic communication opportunities, coordinate planning of events (e.g. National Conferences, Wealth Expos, Branch Manager Conference, Leader Calls), monthly National Calls, and ensure consistent messaging across all stakeholder groups.
• Synthesize findings and present clear recommendations and implementation plans to ensure impactful project outcomes that support growth in referral flow and client primacy, to senior leaders within CWM.
• Translate insights from data and analytics into clear messaging to drive referral flow and client primacy and track performance metrics to drive results across business lines. 
• Key contributor with marketing & other communication teams on campaign planning and execution, logistics and with the production of the client and partner facing materials – print & online.
• Ensure consistent management of brand and content, including portal management, partnerships communications, and other resources, etc.
• Support the National Partnerships team on campaign initiatives, executive updates, education to partners, conferences and general support by: 
• Developing presentations, sales support tools and training materials, to improve client primacy and elevate WMC impact.  
• Maintain and manage the design and inventory of materials and content on intralink sites and within the WMC portal to optimize efficiency and ease of retrieval   
• Working with Global Wealth Solutions and advisory businesses to create and post content and communicate success stories via news bulletins, town halls, panel discussions, etc.  
• Developing communications and related distribution and coordination of event logistics

Team Collaboration and Stakeholder Management

• Foster and maintain collaborative relationships with key internal and external stakeholders including senior management to support the achievement of deliverables and overall objectives.
• Build and foster collaborative networks with key partners across the Scotiabank Group at the National Office level, as well as supporting Regional/Market Directors in their partnership engagement initiatives.  
• Actively pursues effective and efficient operations of their respective area, while ensuring adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, and conduct risk, including but not limited to responsibilities under the Operational Risk
• Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• University Degree in Business or similar discipline, post-graduate education considered an asset. 
• 5-8 years of relevant experience across Wealth and Canadian Banking or financial services.
• Broad knowledge of banking and emerging propositions in the financial services industry including markets, competitors, global best practices, and risk-management practices.
• Strong relationship building, influencing skills, results orientation, and customer focus.
• Able to effectively manage relationships across the Bank, its partners, and external vendors.
• Strong analytical and problem-solving skills, with ability to manage ambiguity.
• Proven ability to contribute to and support change management.
• Able to deliver results in a fast-paced, challenging, and dynamic business environment.
• High attention to detail, and level of accountability for the quality and timely completion of deliverables
• Self-motivated; ability to work both independently and collaboratively with multi-functional teams.
• Excellent written, communication and interpersonal skills with demonstrated ability to present to executives and large teams.
• Excellent knowledge of MS Office including Word, Excel, and PowerPoint.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.