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Title:  Manager, Operations, Scotia Leasing Commercial Banking - Toronto, ON




Requisition ID: 77117


Join the Global Community of Scotiabankers to help customers become better off.


The Operations Manager is responsible for contributing to the profitable growth, quality and maintenance of the Scotia Leasing portfolio by providing oversight and support of collateral handling, customer service, delinquency reporting, and expert advice to Commercial, Corporate and Small Business Banking. 

He/she is responsible for maintaining national and regional Third Party Programs with approved Assignors by developing policies; closing complex multi-million dollar non-standard transactions; and ensuring that documentation standards are met. 

The incumbent also supervises and motivates 3 direct reports who provide support for servicing of leasing contracts domiciled to the Commercial, Corporate and Small Business Banking platforms. At all times he/she is to maintain full awareness of and comply with Scotia Service Standards and the Bank’s Complaint Resolution Standards and Procedures.


1. Maintaining Third Party Assignment Programs by:
•    Reviewing and engaging counsel to vet the Assignor’s standard lease/CSC documentation to ensure the Bank will not be at risk;
•    Assisting with the negotiation  of an Assignment Agreement acceptable to the Assignor, Scotia Leasing and counsel which involves issues such as recourse to the Assignor, title to the equipment, defaults by lessees, and early terminations to protect the Bank and to ensure that the program will run smoothly from a marketing and accounting perspective;
•    Due to the complexity of lease assignments, ensuring each transaction under an approved program is negotiated and reviewed on an individual basis and to ensure it falls within the negotiated program guidelines;
•    Assisting Sales with the completion of due diligence on new assignors as well as the drafting of communication memos to GRM
•    Facilitating the annual review of all assignment programs, from collection/review of financials if applicable to commentary on the performance of the Assignor’s portfolio and drafting of the memo to GRM

2.  Service and manage Scotia Leasing’s portfolio by:
•    Advising, and assisting staff with the administration or audit of mid-term adjustments, problem accounts and day to day portfolio inquiries.
•    Negotiating payout figures (penalties & fees) for all contracts, as per policy. 
•    Ensuring Purchase Option letters are prepared by the staff and that proper B/F’s are set up to follow up on second notices letters.
•    Monitoring workflows to ensure customer timelines / SLA’s are being met
•    Completing weekly/monthly reporting for Operations including but not limited to delinquency and insurance renewal reporting.
•    Administering recourse agreements on problem accounts and providing support and guidance to Senior Management in resolving and monitoring matters related to problem accounts. 
•    Monitoring staff to confirm that they follow up on document deficiencies, insurance renewals, delinquent items, past due interest, and administration fees pertaining to portfolio management transactions.
•    Providing subject matter expertise to the BSC / servicing transit network.
•    Checking and authorizing administrative items for the department including manual debits, 250A’s, 
•    Auditing and oversight of outgoing collateral.

3. Effectively manage and develop subordinate staff by:
•    Providing guidance, support and feedback to subordinates to improve their performance. 
•    Clarifying job functions and responsibilities. Fostering, on an individual basis, the learning and development of subordinates. 
•    Providing strong leadership to motivate individual and team performance.
•    Listening, negotiating and communicating goals; sharing knowledge, experience and responsibility when dealing with subordinates.
•    Using strategies to promote group morale and productivity.
•    Publicly recognizing and rewarding subordinates who have achieved results using appropriate behaviours.
•    Providing timely and specific feedback on team and individual progress, making suggestions on how performance can be improved.
•    Participating in the recruitment and selection process.
•    Developing training tools, guides and policies for new operational initiatives.
•    Evaluating the performance of subordinates for performance appraisals, promotion, staff planning, salary administration and performance management purposes. Taking appropriate action to deal effectively with performance concerns and treating same as development opportunities. 
•    Motivating, training and developing subordinates to achieve an optimum level of job competency and career advancement, recommending appropriate internal and/or external courses, as required.
•    Promoting an awareness of Scotiaservice Standards and Complaint Resolution Standards among subordinate staff and educating them in the manner in which Scotiaservice can be practised on their post.

4. Provide Operational Support & Direction by:
•    Ensuring the Bank’s risk profile is mitigated by adhering to and ensuring team members’ compliance with Know Your Customer, Anti-Money Laundering/Anti-Terrorist Financing, Privacy and Occupational Health & Safety requirements, Guidelines for Business Conduct, Scotiabank Group Reputational Risk and Internet & Electronic Mail Code of Conduct requirements, processes and guidelines.
•    Working closely with Senior Manager, Operations and Director Operations to provide strategic advice and direction.
•    Providing expert input, including proposing recommendations to develop and revise Scotia Leasing policies, procedures and special programs.
•    Liaising on behalf of senior management with suppliers, business partners and other areas of the Bank.
•    Preparing monthly departmental certifications as required for review by Senior Management.
•    Analysing trends within the portfolio and providing feedback to marketing personnel to assist in providing a higher level of customer service and/or to help reduce risk to the Bank.
•    Compile metrics reporting on a monthly basis for the Portfolio Management and Operations Audit teams for Senior Management review.
•    Attending presentations and meetings from other product areas or vendors, as required.
•    Providing support and guidance to senior management in resolving matters related to assignment transactions. 

5.  Provide 2nd level back up to the Operations Audit team by:
•    Auditing new business documentation package to ensure adherence to the Credit authorization and Scotia Leasing policy for all standard Leases, Conditional Sales Contracts, Equipment Finance Contracts, Progress Payment Agreement and mid-term adjustment documentation.
•    Auditing requests for funding to ensure all documentation is executed by authorized signing officers and all credit and pre-funding requirements (including complete PPSA registrations, insurance confirmation etc.) are met.
•    Audit and authorize requests for early termination payout quotes.
•    Booking new business transactions using Scotia Leasing’s front-end lease system in a timely manner and prepare all applicable debit memos for submission to Finance.
•    Booking re-write and mid-term adjustment transactions and preparing all applicable debit memos and communications to Finance (eg. Disposition).
•    Audit post-booking report to ensure transaction yields, billing cycles, asset classes, customer information etc. are valid on all bookings.

Education and Additional Experience 

  • College or 5+ years relevant work experience  
  • Strong Leadership skills, with a thorough knowledge of people and performance management techniques, as well as coaching processes and techniques consistent with the Bank’s performance driven culture Good Microsoft Excel and/or related application.
  • Expert knowledge of Scotia Leasing’s structure, products and operations.
  • Excellent organizational skills and high attention to detail.
  • Analytical skill to identify process improvement opportunities.
  • Strong organization and problem solving skills
  • Ability to work as part of a team and High attention to detail
  • Must be flexible to adapt positively to changing priorities.
  • Must be able to work under pressure
  • Process improvement mindset.

Experience with leasing industry is a strong asset


Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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