Title:  Manager, Onboarding

Requisition ID: 262663 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role:

As a member of the onboarding product team, you will play a key role in the end-to-end onboarding journeys of products across all platforms. Leveraging your ability to organize and motivate teams, you will work with other Product Managers, Bank Stakeholders, Software Developers, and Designers to translate the client journey directives into actionable backlog deliverables. You will follow the roadmap through to completion while ensuring all activities conducted follow governing regulations, internal policies and procedures.

Is this role right for you? - In this role you will:

• Champion a customer‑focused culture that deepens client relationships and leverages broader Bank capabilities, systems, and insights.
• Own the end‑to‑end delivery of the roadmap, from discovery through launch and optimization.
• Lead problem discovery to understand customer needs, pain points, and journey friction, informed by data, user research, and industry best practices.
• Collaborate with Design and Engineering to translate insights into clear, viable product solutions.
• Define customer and business value by establishing objectives and key results (OKRs), and communicate the value proposition through clear, data‑driven materials.
• Work with Analytics to track, analyze, and act on key performance indicators (e.g., funnel performance, activation, and engagement).
• Collect and synthesize internal and external data to inform product decisions, establish baselines, and measure impact.
• Participate directly in customer interviews and usability testing to validate problems, test ideas, and refine features and designs.
• Maintain a well‑prioritized product backlog; write clear user stories; and actively participate in sprint planning, reviews, and day‑to‑day agile ceremonies.
• Work closely with scrum teams to clarify requirements, unblock decisions, and support effective delivery.
• Build strong relationships with business and control‑function stakeholders to ensure requirements are translated into compliant, intuitive customer journeys; manage expectations through effective communication.
• Apply the Bank’s risk appetite and risk culture in day‑to‑day product decisions.
• Operate in alignment with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, ensuring appropriate controls to manage operational, compliance, AML/ATF/sanctions, and conduct risk.
• Contribute to a high‑performance, inclusive, and collaborative team environment.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• You have 3+ years of experience in a role building customer facing digital products
• You have managed a technology product or a digital journey end-to-end, from inception to delivery
• You are knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Sales and Marketing, Finance
• You are a master of identifying and solving ambiguous problems to drive customer and business value
• You have excellent organizational, technical and analytical skills with strong attention to detail
• You have a curious and experimental mindset to drive innovation amidst uncertainty
• Your verbal, written and visual communication skills are exceptional, with the ability to engage and influence stakeholders at all levels in the organization
• Experience in financial services considered an asset
• Engineering, Computer Science or Business degrees considered an asset

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.