Title:  Manager, Offer Strategy & Operations

Requisition ID: 255741 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The successful candidate will be part of a dynamic, innovative team that supports the Campaign Execution Offer Management and fulfilment functions within Scotiabank’s Canadian Bank Analytics group. This individual will be focused on managing the end-to-end Offer Management process and support fulfilment of target and mass Offers.

Is this role right for you? In this role, you will:   

• Provide consultation and expertise to the business/product teams on the use of existing offer functionalities and for new offer constructs as required.
• Manage the intake process for offer submissions from concept to testing and implementation.
• Work collaboratively with stakeholders across each pillar (campaign execution, analytics, marketing, product owners, technology, QA, channel partners, data engineers/DBAs, etc.) to ideate, track, implement and deploy offers in market
• Configuration and Maintenance of campaign offers withing Zafin offer management tool.
• Support issue escalation management and the dispute resolution of inquiries related to programs supported by the technology platform. Works alongside business partners to understand and identify customer experience opportunities to reduce customer escalations and maintain platform integrity
• Manage governance structure with vendor including monthly 360 health checks/monitoring of SLA agreement management, incident response management, change management & financial management as per agreed upon contract; managing overall performance & escalating as necessary
• Support Senior Manager with new strategic roadmap opportunities, coordination of Monthly and Quarterly business reviews, Annual success planning/strategy sessions, Semi-annual customer journey retrospectives/planning.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.
• Present and share progress, insights and impacts with stakeholders / leadership and maintain strong lines of communication with technology partners to guide future enhancements and capabilities.
• Interface with external third party vendors.
• Support the achievement of business line targets including NAA, Account and Balance Growth, Primary Customer objectives.
• Adherence to compliance and regulations.
• Deep understanding of marketing offers and capabilities and recent experience working with Zafin tools like zPlatform designer

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:  

• Strong business sense with knowledge of financial industry concepts
• Strong project management experience in managing multiple work streams simultaneously
• Experience working with large data sets and relational databases and SQL skills (Python, Google Cloud Platform, DB2 , SAS etc.)
• Self-motivated, attention to detail, a high aptitude for problem solving and a natural interest in understanding targeted campaigns/marketing communications
• Experience working with multiple business partners and delivery timelines
• Strong PowerPoint and presentation skills
• 5+ years of related experience needed, preferably within a banking or retail industry
• Strong communication and collaboration skills
• Ability to work across multiple lines of business and balance the needs of multiple organizations
• Experience leading change initiatives within large, complex organizations
• Strong stakeholder engagement, vendor/relationship management skills, co-ordination and strategic influencing skills, to facilitate teamwork and execution of priority initiatives and to collaborate and effectively build strong working relationships with internal and external partners
• Ability to innovate, communicate new ideas and inspire support amongst teams
• Strong written and verbal communication skills and ability to synthesize and communicate key information to various audiences
• Working knowledge of SQL and database querying tools

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.