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Title:  Manager, Loyalty Rewards Relationship Management




Requisition ID: 159380

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.






Works with internal BNS team and Scene+ acting as the business lead for vendor management.    In collaboration with BNS vendor management, provide day to day management of relationships, incidents, action plans. Owns Scene+ contract strategies,and adherence to final project deliverables. In addition, this role will be responsible for developing an enterprise level view of all Scene+ partner metrics providing executive level dashboards on all vendor/partners.  The Manager will also be responsible for ensuring all partner SLA’s and TPRM are being met.


Key Accountabilities 


•     Relationship manager for assigned partner relationships that support BNS / Scene objectives.  Includes regular liaison with partners, vendor management team, internal business and corporate functions to maximize vendor relationships to meet strategic objectives.  

•     Work with Scene and BNS Vendor management to ensure adherence against agreed to Third Party Risk Management policy and procedures ensuring all due diligence requirements are met for assigned vendors. 

•     Manage all aspects of the partner relationship on behalf of Scene.  Work with vendor management team to establish vendor onboarding/ offboarding, regular contract lifecycle management, project management, issue and SLA management.  

•     Ensure appropriate financial oversight for assigned partners that includes forecasting, actual reporting, trend analysis, financial opportunity sizing to support business case development.  

•     Effectively prioritize multiple initiatives and work with business stakeholders and/ or external partners to drive cost improvement initiatives or identify opportunities for innovation to improve customer experience or processes.   

•     Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. 

•     Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.  

•     Champions a high performance environment and contributes to an inclusive work environment. 

•    Work with internal lines of business, Vendor Management, Scene, L&P team and partners to develop content and lead BNS qbr’s on overall status of partnership, and well as pipeline for future initiatives. 

•    Collaborate with Scene+ to ensure prioritization of BNS / Partner initiatives.  Develop executive dashboards & track all BNS activities related to partners in collaboration with Vendor Management team.  Provide view into prioritization, progress, pipeline, risks, etc. on a monthly basis

•    Attend workstream meetings to ensure full understanding of all current and future state BNS work stream. 

•    Develop weekly contact reports on internal communications outlining actions taken, progress, risks

•    Maintain strong working relationships with key partners and stakeholders to ensure smooth transition and execution of projects.

•    Assist with the negotiation of new partner relationships 

•    Tracks impact and outcomes and provides regular reporting to key stakeholders

•    Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 


Education and Other Requirements

•    Bachelor's Degree required, Graduate degree a plus
•    3+ years progressive experience in a retail or credit card loyalty operation 
•    Demonstrated experience in project management of new initiatives
•    Able to work in cross functional teams on initiatives and projects of varying scope and duration simultaneously
•    Excellent written and verbal interpersonal skills; ability to convey information clearly and simply at all levels
•    Excellent collaboration and partnership skills demonstrated through previous roles
•    Proven ability to think strategically 


Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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