Title:  Manager, Life & Health Distribution - Toronto

Requisition ID: 242888

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Manager, Life & Health Distribution | BNS Insurance Agency Product & Distribution

Purpose
Contributes to the overall success of the Scotia Insurance Agency’s Life & Health Business distributed across Third-Party Telemarketing Service Providers, ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

What You’ll Do:

• Accountable for driving Scotia Insurance Agency sales mainly distributed by Third-Party Telemarketing Service Providers and contributing to Insurance Canada growth targets.   
• Supports annual Revenue and NIAT objectives.  
• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Build and sustain relationships with Third-party telemarketing services provider leadership team to influence management engagement and garner support for Scotia Insurance Agency’s business growth within assigned accounts.    
• Provides ongoing coaching, training and support that results in a high level of knowledge and understanding of best practices to sell insurance via a telemarketing channel (inbound & outbound calls),  developing and building experience understanding customer lifestyle events and how Life and Health Insurance products financially protect customers from unexpected life events (including policy benefits, suitability for customers, conditions, limitations and exclusions), Sales Practices, sharing best practices and internal policies among the inbound / outbound teams within assigned Third-Party telemarketing service providers.  
• Deliver motivating presentations and Train-the-Trainer Sessions to all applicable sales channels including Third-Party telemarketing service providers and Internal Partners.
• Assess data and information including relevant industry trends and developments to support insurance sales through multiple channels including Third-Party telemarketing service provider strategies, identify business opportunities, and provide input and assistance in resolving impediments to business growth.
• Understand Call Center Metrics, Data and Reporting including KPIs that drive sales performance.
• Understand how the Bank’s risk appetite and risk culture apply in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy
  adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment

What You’ll Bring:

• Extensive Contact Centre sales experience (7–10 years) within the financial services industry
• Proven expertise in sales management, relationship building, and marketing
• Strong sales coaching abilities and exceptional presentation/facilitation skills
• Excellent interpersonal skills with the ability to communicate complex ideas to sales teams in a clear and impactful way
• Demonstrated success in selling life and health insurance products
• Ability to build strong partnerships and communicate effectively with management and sales teams
• Self-motivated and proactive, capable of working independently with minimal supervision
• In-depth understanding of insurance and financial planning concepts
• Comprehensive knowledge of Contact Centers, third-party service providers, digital sales channels, and strategies for delivering a best-in-class omni-channel experience, including alignment of roles and objectives to achieve overall Bank goals
• Professional designations such as PFP, CFP, LLQP, AMP are preferred
• Bilingual proficiency in English and French is an asset
• Bachelor’s degree required

Work Arrangement: 

• Regular travel to Contact Centres across Canada for seminars, management meetings, and sales meetings.
• Occasional after-hours work required for seminars, sales events, and industry-related meetings.

Interested? 
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank! 
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you? 
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.