Title:  Manager, Learning Experience Architect

Leads the design and development of effective, audience-centered learning solutions that translate business requirements into measurable skills and behavioural outcomes. Ensures all work supports Global Learning Experience objectives and complies with governing regulations, internal policies, and procedures.

Is this role right for you? In this role, you will:

• Champion a customer-focused culture and leverage broader Bank relationships, systems, and knowledge.
• Lead the architecture, design, and development of end-to-end learning solutions aligned with business goals.
• Facilitate working sessions, consultations, reviews, and stakeholder engagements to define requirements, validate direction, and secure approvals.
• Coach and mentor a team of Instructional Designers by providing direction, feedback including insights from course functionality testing in T4, and development support to strengthen design capabilities, build team capacity, improve quality and consistency, and support the achievement of project and business outcomes.
• Oversee design and build activities, ensuring learning interactions, assets, and digital deliverables align with quality standards, design principles, and development guidelines.
• Drive innovation in learning solution design, digital development, accessibility, and user experience.
• Partner with Instructional Designers, developers, SMEs, and business stakeholders throughout solution delivery.
• Ensure learning solutions achieve intended outcomes within project scope and timelines.
• Support effective risk management, compliance, and operational controls in day-to-day activities.
• Contribute to a high-performance and inclusive work environment.
• Research emerging tool functionality and innovative approaches to designing and developing digital learning assets.
• Maintain and enhance digital learning design guides, the Instructional Designer onboarding journey, and vendor packages.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 5–7 years of experience in instructional design, digital learning development, or a related role supporting or leading corporate learning solutions.
• Post-secondary education in Human Resources, Business, Adult Education, Digital Communications, or a related field.
• Experience developing learning strategies and solutions within a large, complex corporate environment.
• Strong knowledge of adult learning principles, training methodologies, instructional design, and digital learning practices.
• Proficiency with learning and multimedia tools such as Articulate 360, Vyond, and Adobe Creative Cloud; experience with additional learning technologies is an asset.
• Demonstrated ability to communicate, influence, prioritize, problem-solve, and manage multiple projects effectively.
• Proven ability to collaborate across teams and deliver measurable learning outcomes.
• Spanish language skills are considered an asset.