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Title:  Manager, Insurance Projects & Solutions




Requisition ID: 94947

Join the Global Community of Scotiabankers to help customers become better off.




Contributes to the overall success of the Customer Solutions & Operational Excellence team within Insurance Canada (IC). Participates in the continuous improvement of operational processes (customer and user) to reduce operating costs and create impactful experiences. Facilitates the execution of large-scale programs and product changes, by supporting internal stakeholders and working with our technology partners. Ensures all activities conducted are compliant with governing regulations, internal policies and procedures.


Key Accountabilities 



  • Responsible for the day-to-day system administration of our policies and procedures:
    • Supports the IC customer service, customer experience and back-office processing teams, and acts as a subject matter expert with internal and external business partners.    
    • Working with the IC Risk and Regulatory Management team to ensure that the Bank’s risk appetite and risk culture is considered in day-to-day activities and decisioning.                                                                                                                                 
  • Provides direction, guidance and support managing the identification, analysis and resolution of operational and service/customer issues, including the implementation of assigned projects:
    • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and Global Sales Principles.
    • Ensures the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and mitigate risk. 


  • Drives superior customer journeys and user experience by leveraging automated solutions:
    • Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
    • Ensures all product activities comply with governing regulations, internal policies and align with business line procedures. 
    • Champions a high-performance environment and contributes to an inclusive work environment.



1) Markets: The incumbent requires working knowledge of Canada’s financial services marketplace and more specifically the insurance market. The incumbent must have strong knowledge of consumer needs and preferences for optional bank insurance products and services, as well as a strong knowledge of the evolving compliance environment regarding insurance businesses at both the federal and provincial levels of government.

2) Business:  Due to the complexity of the Bank Insurance business, the role will participate in strategic planning, business development, product design and pricing, customer experience delivery, systems strategy and have direct responsibility for implementation and business operations for product and process initiatives Knowledge of insurance industry best practices, insurance litigation management and risk management is also a key feature of the day to day responsibilities.  An incumbent with working knowledge or experience of insurance policy administration, underwriting, claims and contract provisions.

The incumbent must also have a solid understanding of Insurance and Bank business objectives, strategies and structures, including the regulatory framework. The incumbent must have experience in various project methodologies. 

3) Technical: The incumbent is expected to have specialized working knowledge of group insurance management (underwriting, risk, claims, operations, insurance administration and customer service delivery).  

The incumbent must have an extensive knowledge of Bank systems and life insurance systems (including those of third-party vendors and administrators).

The incumbent will be challenged with complex and constantly changing array of federal and provincial legislation and industry regulations. 


Education / Experience / Other Information


  • University education (degree) in business management- Preferred


Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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