Title:  Manager, Fraud Knowledge Governance

Requisition ID: 244369

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Fraud Knowledge Governance is responsible for first line governance over Global Fraud Management processes by ensuring process documents and knowledge content accuracy, completeness and alignment with applicable internal control and compliance frameworks and leading practices. This role focuses on capturing and organizing critical information, maintaining a centralized repository, and promoting a culture of knowledge sharing. You’ll collaborate across teams, provide insights to process owners and leadership, and drive continuous improvements through technology and automation.  Strong expertise in fraud, process mapping and knowledge management tools is essential. 

Is this role right for you? In this role you will:

• Collaborate with Global Fraud Management teams to ensure critical processes and controls are identified, captured, and documented 
• Facilitate knowledge content generation and design and promote a culture of knowledge sharing and learning within the organization 
• Ensure process documents and knowledge content accurately reflects key processes and controls, and is aligned with applicable internal control and compliance frameworks and leading practices 
•  Implement and maintain effective and efficient processes and routines to ensure the knowledge content is developed, organized, categorized and deployed effectively to support process adherence and learning. 
• Serve as a resource and point of contact for employees seeking assistance with knowledge-related inquiries and information retrieval. 
• Provide insights and recommendations to senior leadership on knowledge and content gaps and opportunities for improvement in knowledge content and processes. 
• Contribute to continuous enhancements collaborating with Technology and other knowledge management teams to leverage solutions and automation for better knowledge capture, retrieval, and dissemination.
• Proactively collaborate with stakeholders to identify and recommend the right strategies and solutions to meet business objectives. 

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:   

• Minimum 5+ years of experience in fraud management, cybersecurity, internal controls or a related field. 
• Prior experience in consulting, research and analysis, knowledge management, business process improvement, product development, marketing, and/or project management. 
• Strong understanding of fraud operations and broader fraud management function, control frameworks, and technologies and solutions. 
• Proven ability to work independently and collaboratively in a fast-paced environment. 
• Possess intellectual curiosity and creative mindset to solve problems and deliver new ways of working. 
• Excellent written and verbal communication skills and demonstrated ability to write clear and concise internal and external communications and recommendations to Senior Management. 
• Professional certifications (e.g. CFE, CFCS, CKM, IGP) are considered an asset. 
• Expert knowledge of the following software systems: Microsoft Office (Word, Excel, PowerPoint) & SharePoint 
• Working knowledge of the following applications: Visio, Adobe suite, Vyond 

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.