Title:  Manager, Enterprise Crisis Management

Requisition ID: 256669 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Enterprise Crisis Management and Business Continuity Management (ECBCM) function globally, ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies and procedures.

Additionally, the role supports the Enterprise Resilience Platform (Fusion Framework Systems) capability development and testing, including configuring modules, validating data flows, and ensuring secure, scalable performance within a Salesforce Hyperforce environment hosted on AWS.

The Enterprise Crisis Management and Business Continuity Management (ECBCM) function works as part of the larger Enterprise Operations Resilience program, providing direction for overall command and control for events that threaten or impact Scotiabank's operations. The Manager, Enterprise Crisis Management Tools & Training, will work closely with the Senior Product Manager, Enterprise Crisis Management Tools & Training and/or the Director, Enterprise Crisis Management Tools & Training on the creation, management, and sustainment of a comprehensive enterprise-wide global Enterprise Operations Resilience program, ranging from program implementation to incident management response

Is this role right for you?  In this role, you will:

• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Lead and continuously improves the deployment and implementation of the Enterprise Resilience Platform across new groups, geographies, and steady-state programs.
• Support the Enterprise Resilience Platform capability development and testing, including configuring Fusion modules, validating data flows, and ensuring secure, scalable performance within a Salesforce Hyperforce environment hosted on AWS.
• Coordinate and manage testing of the Bank’s mass notification tool and Risk Management application, including third-party and supplier testing when required.
• Provide onboarding support and training for the Enterprise Resilience Platform users, ensuring smooth implementations and well-documented end-to-end process flows.
• Consolidate feedback and improvement opportunities from key users to optimize the Enterprise Resilience Platform deployment and usage.
• Identify and address gaps in deployment policies and procedures, recommending updates or new approaches as needed.
• Analyse data to identify efficiency opportunities and process improvements, automating and streamlining processes to enhance Enterprise Operations Resilience effectiveness.
• Act as a change management and technical advocate across internal teams, technology partners, and vendors
• Plan and execute short- and long-term initiatives and ad hoc deliverables within defined timelines.
• Apply structured problem-solving across a range of business, technical, and regulatory challenges.
• Document and improve new or existing processes using data-driven insights.
• Provide reporting and analysis on the Enterprise Resilience Platform usage across the enterprise.
• Support the organization’s response to significant disruptive events, liaising with regional teams to guide incident response and decision-making during crisis activations.
• Collaborate with the Senior Product Manager and/or Director, Enterprise Crisis Management Tools & Training, and other stakeholders on the Enterprise Resilience Platform and broader Enterprise Operations Resilience.
• Build effective relationships across business and technology partners, program and project managers.
• Consider the Bank’s risk appetite and culture in day-to-day decisions and activities.
• Promote a high-performance and inclusive work environment

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• 3–5 years of relative application implementation and change management experience required
• Fusion Risk Management application experience preferred
• Salesforce certifications such as Platform App Builder, Platform Developer I/II, Integration Architect, or System Architect preferred
• Bilingual skills (English and Spanish preference)
• Strong work ethic and reliability, Customer oriented
• Excellent communication and time management skills
• Experience delivering training using virtual conferencing
• Experience in developing communications, briefings, and presentations to senior executives
• Proven track record of success in a matrix organization leading and/or influencing cross-functional teams, including senior management
• Strong prioritizing, planning, analytical, presentation, project/change management, and relationship-building skills

What’s in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.