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Title:  Manager, Enterprise Crisis Management




Requisition ID: 150438

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


As a Manager, Enterprise Crisis Management you will contributes to the overall success of the Enterprise Crisis Management function globally, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.


The Enterprise Crisis Management function works alongside the business continuity program, providing direction for overall command and control for events that threaten or impact Scotiabank's operations.  The Manager, Enterprise Crisis Management, will work closely with the Director, Enterprise Crisis Management on the creation, management, and sustainment of a comprehensive enterprise-wide global Crisis Management program, ranging from program implementation to incident management response.


 What your role will be:

  • Champions a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Coordinates and documents the end-to-end process flows and playbooks for Enterprise Crisis Management.
  • Analyzes and documents current and potential future states with the intent of improving the overall effectiveness of Crisis Management.
  • Manages projects and initiatives that focus on the ongoing sustainment and continuous improvement of the Enterprise Crisis Management function.
  • Establishes and continuously improves the Bank’s mass notification tool’s deployment process and implementation guidelines for new groups / geographies.
    • Supports the onboarding of teams across the enterprise resulting in smooth, well-coordinated implementations, with a specific focus on Latin American countries.  
    • Provides training to onboarded users on a regular basis and coordinates and documents end-to-end process flows.
    • Recognizes and identifies potential areas where existing deployment policies and procedures require change, or where new ones need to be developed and consolidates improvements needed for optimal roll out. 
    • Provides reports and analysis on the usage of the tool across the enterprise.
    • Identifies efficiency opportunities and process improvements by analyzing data; automates and streamlines processes and controls in support of improving the overall effectiveness
  • Methodically solves problems across a continuum that ranges from simple day-to-day issues to highly complex business, technical or regulatory issues.                   
  • Supports the organization’s response to significant disruptive events; liaises with regional teams to provide guidance on incident response and decision-making during crisis activations.  
  • Works closely with the Director, Enterprise Crisis Management to help plan for and lead the organization's response to significant disruptive events.  Supports the Director in all aspects of the role.   
  • Champions a high-performance environment and contributes to an inclusive work environment.  





Skills you already have:


3-5 years of relative experience required

Bilingual (English and Spanish are required) 

Customer oriented

Strong work ethic and reliability

Excellent communication and time management skills

Experience delivering training using virtual conferencing 

Experience in developing communications, briefings, and presentations to senior executives

Proven track record of success in a matrix organization leading and/or influencing cross functional teams, including senior management

Strong prioritizing, planning, analytical, presentation, project management, and relationship building skills



Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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