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Title:  Manager, Employee Experience & Communications - Canadian Business Banking

 

 

 

Requisition ID: 202751

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

Manager, Employee Experience & Communications - Canadian Business Banking

 

Purpose


Contributes to the overall success of the Canadian Business Banking (CBB) Sales Effectiveness team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

 

As a member of the Canadian Business Banking (CBB) Sales Effectiveness team, the Manager, Employee Experience & Communications will contribute to the overall success of Canadian Business Banking (CBB), ensuring various key programs and dynamic initiatives are delivered in support of the team’s business strategies and objectives. 

 

The Manager, Employee Experience & Communications will develop, manage, support and/or collaborate on a variety of initiatives focused on employee experiences and engagement, client experiences, and communications. This role will work closely with the Senior Manager Business Planning & Communications to advance the culture of engagement across CBB by amplifying and creating initiatives tailored to CBB employees and clients. The role will collaborate with peers, partners, and stakeholders to innovate and communicate business initiatives, maximize employee engagement, and deliver high-impact content.

 

Accountabilities:

 

Employee Experience:


•    Use your superpowers to plan, lead and/or collaborate on the execution of medium to large employee/client engagement events (face-to-face/virtual/hybrid) with partners, peers and stakeholders, including leading production aspects (meeting design, catering, attendee management, event agendas and similar) for initiatives like InfoSessions, Culture of Recognition events, Best of the Best programming, Fraud Month, national workshops, and similar.
•    Engage with internal partners to ensure engagement initiatives resonate and meet business objectives.
•    Identify creative solutions while adapting to ever-changing business needs for internal and client facing audiences.
•    Demonstrate strong project management capabilities to help communicate and collaborate across all levels to produce successful engagement and planning outcomes.
•    Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

 

Communications & Planning:


•    Support and/or lead the development and execution of internal communication tactics and strategies, including positioning, key message maps, and coordination with other communication partners.
•    Manage project communications through internal communications channels.
•    Collaborate, develop and contribute to innovative internal communication approaches and tactics that engage CBB employees through various communications channels and maximize employee consumption.
•    Apply digital communications, design and creative savvy to advise and collaborate with peers and partners.
•    Support management of a Sales Effectiveness Intake Portal and Pipeline Calendar
•    Recommend/implement tactics to increase readership and adoption of CBB priorities via digital channels.
•    Champion and example a high-performance growth mindset and contribute to an inclusive workplace.  Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
•     Champions a high-performance environment and contributes to an inclusive work environment. 
•    Collaborate and manage a Commercial Banking Hiring Intake Process, including responses, recommendations, data maintenance and leader submissions, including contributing to workforce planning initiatives. 
•    Support the Senior Manager, Business Planning & Communications in the development and execution of the annual business planning and communications strategy.

              
Dimensions:


•    The position is project oriented, and the project scope will be diverse and complex. 
•    The position supports Canadian Business Banking and the incumbent works within cross-functional Executive Office and business line project/implementation teams using influence/negotiations rather than direct authority to ensure project progress. 
•    The incumbent negotiates priorities with the Senior Manager but is expected to independently manage his/her own time in relation to meeting goals.


Education / Experience / Other Information:


•    Minimum undergraduate degree in English, Communications, Journalism, Business Administration, Marketing Communications or a related discipline 
•    Excellent written and verbal communication skills 
•    Minimum 5+ years of Business Communications and Employee Engagement experience in a highly matrixed organization with programing experience (lead, manage, collaborate on key projects/initiatives)
•    Demonstrated strong project management experience – medium to large projects delivered – communications background with project management aptitude
•    Demonstrated strong organizational skills
•    Excellent analytical skills 
•    Ability to work in a dynamic, fast-paced environment, dealing with time sensitive and confidential   
information
•    Ability to deal with ambiguity and complexity 
•    Ability to balance multiple priorities 
•    Ability to operate independently day-to-day with a high level of autonomy and assess day-to-day issues.
•    Adept at flexing your creative know-how to improve programs and initiatives.
•    Expert computer skills and proficiency with MS Office Suite (Word, Excel, PowerPoint)
•    Flexibility to adapt to a variety of tasks and functions and changing priorities 

                                    
Working Conditions:

•    Work in a standard office-based environment; non-standard hours are a common occurrence. 
•    Normal sensory attention is required. In order to provide a high level of service, prompt and timely responses to Canadian Business Banking leadership and key stakeholders is required. 

 

 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.


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